Mace Manjarres Masson
Woodhaven,NY
Summary
Aspiring Budtender knowledgeable about Cannabis merchandising, and inquisitive about the industry. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Pursing an opportunity to apply these skills and spread joy.
Overview
5
5
years of professional experience
Work History
Office Manager
Uncommon High School
09.2022 - 03.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved safety procedures to promote employee well-being and safety and protect school from potential liability.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Developed detailed plans based on broad guidance and direction.
- Implemented accuracy while entering high-volume data into designated fields.
- Updated roasters from 2014 to 2023, increasing record accuracy by 60% percent, allowing more government funding.
- Served as liaison between high schools and middle schools during application season.
Front Desk Representative
Hotel Orus
08.2018 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel, averaging 70 calls per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
BBA - Business Administration
The Laboratory Institute of Merchandising
New York, NY05.2025
Skills
- Organizational Skills
- Meeting Coordination and Support
- Social Perceptiveness
- Safety Compliance
- Data Security
- Task Delegation
- Customer Relations
- Travel Recommendations
- Hospitality Service
Timeline
Office Manager
Uncommon High School
09.2022 - 03.2023
Front Desk Representative
Hotel Orus
08.2018 - 08.2022
BBA - Business Administration
The Laboratory Institute of Merchandising