Macee Russell
Abilene,Texas
Summary
Dedicated and customer-oriented professional with 9 years of serving and sales experience, seeking to leverage my excellent communication and problem-solving skills to contribute to the success of Milan Laser Hair Removal. Eager to expand my knowledge of beauty and sales to provide exceptional service to clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/bartender
Texas Roadhouse Restaurant
08.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided outstanding customer service, ensuring customer satisfaction and repeat business.
- Demonstrated strong communication skills by effectively interacting with customers and addressing their needs.
- Maintained a positive and friendly attitude in a fast-paced environment.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Ability to thrive in a high-pressure environment and maintain composure during busy periods.
- Strong time management and organization skills, handling multiple tables and orders efficiently.
- Excellent communication and active listening skills, building rapport with customers and colleagues.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Parkway Grill
08.2018 - 08.2021
- I work in a high-paced environment while providing perfect customer service, proven by my numerous regular customer clientele. Even when the pressure is high, I’m able to make quick decisions and maintain my composure while continuing to giving great service to guests.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Displayed enthusiasm and knowledge about menu and products
Bar Server
Bricktown Brewery
08.2021 - 08.2022
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
Education
Esthetician - Master Esthetician
Texas College of Cosmetology
Abilene, TXSome College (No Degree) - Accounting And Business Management
Midwestern State University
Wichita Falls, TXSenior Laser Hair Removal Technician - Laser Hair Removal
Texas Laser Institute
Irving, TX12.2023
S.H. Rider High School
Wichita Falls, Texas05.2017
Skills
- Excellent customer service and communication skills
- Strong attention to detail and adherence to protocols
- Quick learner with the ability to grasp new technologies and procedures
- Positive and Professional
- Effective Customer Upselling
- Sales Expertise
- strong multitasking abilities to handle high-pressure situations and manage multiple tasks efficiently
- Attention to detail and strong organizational skills
- Basic knowledge of financial products and services
- Excellent communication and interpersonal abilities
- Problem-solving and conflict resolution skills
Certification
Senior Laser Hair Removal Technician
Timeline
Server/bartender
Texas Roadhouse Restaurant
08.2022 - Current
Bar Server
Bricktown Brewery
08.2021 - 08.2022
Server
Parkway Grill
08.2018 - 08.2021
Esthetician - Master Esthetician
Texas College of Cosmetology
Some College (No Degree) - Accounting And Business Management
Midwestern State University
Senior Laser Hair Removal Technician - Laser Hair Removal
Texas Laser Institute
S.H. Rider High School
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