Macelly Nunez
Esthetician
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
CardWorks Servicing
Orlando, FL
09.2021 - 10.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
Customer Service Representative
Ashley's Furniture
Orlando, FL
10.2019 - 03.2020
- Warmly greet customers
- Resolve customer complaints via phone, email, or mail.
- Use telephones to reach out to customers and verify account information.
- Cancel or upgrade accounts
- Assist with placements of orders, refunds, exchanges.
Prestige Beauty Advisor
Ulta Beauty
Orlando, FL
04.2019 - 10.2019
- Greet guests and help them feel welcomed
- Demonstrated the proper use of various beauty, hair, and skin care products.
- Identified guests needs and goals, and assisted them in finding and selecting appropriate products
- Managed stock and presentation of products.
- (On call)
Lancome Beauty Advisor
Macy's
Orlando, FL
04.2018 - 12.2018
- Suggested products/treatments and styles to suit client appearance.
- Assisting clients in skincare and makeup application.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Exceeding sales goals by setting appointments and maximizing every sale.
- Building relationships with clients to gain customer loyalty.
- Demonstrating professionalism at all times to represent luxury brand
Education
Licensed Esthetician - Skin Therapy
Cortiva Institute
Maitland, FL 08.2022 - 11.2022
Skills
Sales expertise
Certification
Clean Touch Certified
Timeline
Clean Touch Certified
11-2022
Licensed Esthetician - Skin Therapy
Cortiva Institute
08.2022 - 11.2022
Customer Service Representative
CardWorks Servicing
09.2021 - 10.2022
Customer Service Representative
Ashley's Furniture
10.2019 - 03.2020
Prestige Beauty Advisor
Ulta Beauty
04.2019 - 10.2019
Lancome Beauty Advisor
Macy's
04.2018 - 12.2018