MACEY BECKER
Toledo,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server Trainer
Heights at the Renaissance
Toledo
09.2023 - Current
- Provided one-on-one support to ensure successful completion of training objectives.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Devised programs to develop executive potential among employees in lower-level positions.
Server/ Sales
Inside The Five
Sylvania, OH
06.2022 - 08.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Informed customers of daily specials and signature menu items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
The Garrison
Fremont, OH
09.2020 - 05.2022
- Developed good working relationships with fellow employees through effective communication.
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts - Communications Minor Business
University of Toledo
Toledo, OH05-2027
Honors Diploma -
Roy C. Start
Toledo, OH05.2018
Skills
- Employee training
- Customer service
- Effective communication
- Digital literacy
- Training methods
- Item upselling
- Interpersonal communication
- Employee retention strategies
Accomplishments
- NHHS
- Honor Roll
Timeline
Server Trainer
Heights at the Renaissance
09.2023 - Current
Server/ Sales
Inside The Five
06.2022 - 08.2023
Bartender
The Garrison
09.2020 - 05.2022
Bachelor of Arts - Communications Minor Business
University of Toledo
Honors Diploma -
Roy C. Start
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