Macey Johnson
Taylor,MI
Summary
Dynamic professional with extensive experience at Meridian Health Plan, excelling in benefits administration and HIPAA compliance. Proven ability to enhance employee relations and foster teamwork, while efficiently managing healthcare provider information. Recognized for resolving disputes and maintaining high-quality service delivery, contributing to a positive organizational culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Benefit Coordinator
Meridian Health Plan, a WellCare
Detroit, MI
05.2019 - 07.2021
- Handled both incoming and outgoing phone calls.
- Handled post-call coding and account documentation for patients efficiently.
- Validated healthcare provider and coverage information.
Manager
McDonald’s
Southgate, MI
05.2015 - 05.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant
Bouncing Off the Walls
Wyandotte, MI
08.2012 - 08.2013
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
Riverview Community High School
Riverview, MI05.2017
Skills
- Microsoft office
- Employee relations
- Benefits administration
- Compliance
- HIPAA compliance
- Medical insurance
- Teamwork
Certification
American Red Cross Babysitting Basics Course 2014
CPR/First Aid 2014
Timeline
Member Benefit Coordinator
Meridian Health Plan, a WellCare
05.2019 - 07.2021
Manager
McDonald’s
05.2015 - 05.2019
Assistant
Bouncing Off the Walls
08.2012 - 08.2013
High School Diploma -
Riverview Community High School