Macey McCullough
Fort Mill,SC
Summary
Hardworking and reliable in customer satisfaction with strong ability in multi-tasking. Offering positive and consistent work ethic. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Service Advisor
Lancaster Collision Center
Lancaster, SC
10.2023 - 03.2024
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Answered phone calls and responded to questions and concerns.
- Maintain above market average gross profit on 30+ vehicle repairs monthly
- Prepared invoices for services rendered and collected payments from customers.
- Used knowledge of services to recommend additional products and offerings to customers.
Service Advisor
Caliber Collision
Charlotte, NC
07.2020 - 10.2023
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Answered phone calls and responded to questions and concerns.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Server
Angus Grill
Greenville, NC
05.2018 - 08.2019
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
Shift Manager/Key Holder
Baskin Robbins Franchisee
Greenville, NC
01.2017 - 05.2018
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Evaluated productivity metrics such as average sale per hour and shrinkage rates monthly.
- Initiated action plans to address any discrepancies or issues in the store's inventory levels.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Education
High School Diploma -
Cape Fear High School
Fayetteville, NC06-2015
Skills
- Data Entry
- Documentation and Reporting
- Service Recommendations
- Clerical Support
- Customer Service
- Strong Work Ethic
- Performance Goals
- Team Collaboration
- Multitasking and Organization
Timeline
Service Advisor
Lancaster Collision Center
10.2023 - 03.2024
Service Advisor
Caliber Collision
07.2020 - 10.2023
Server
Angus Grill
05.2018 - 08.2019
Shift Manager/Key Holder
Baskin Robbins Franchisee
01.2017 - 05.2018
High School Diploma -
Cape Fear High School