Hi, I’m
Macey Morgan
Russellville,AR
Summary
Professional with a strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
8
years of professional experience
Work History
Yell County
911 Dispatcher
06.2018 - 06.2019
Job overview
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
City Of Jacksonville
911 Dispatcher
11.2016 - 06.2018
Job overview
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in the system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Space World
Self Storage Manager
08.2015 - 11.2016
Job overview
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
Yell County
911 Dispatcher/Jailer
07.2014 - 11.2016
Job overview
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Handled inmate intake processing.
- Maintained jail security by performing frequent security checks within cell blocks.
Subway
Sandwich Artist
09.2011 - 07.2014
Job overview
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept the workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
Danville High SchoolDanville
High School Diploma from General Studies
05.2013
Skills
- Computer skills
- Teamwork and collaboration
- Works Well Under Pressure
- Memory retention
- Call management
Timeline
911 Dispatcher
Yell County
06.2018 - 06.2019
911 Dispatcher
City Of Jacksonville
11.2016 - 06.2018
Self Storage Manager
Space World
08.2015 - 11.2016
911 Dispatcher/Jailer
Yell County
07.2014 - 11.2016
Sandwich Artist
Subway
09.2011 - 07.2014
Danville High School
High School Diploma from General Studies
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