MacGyver Namelo
Tulsa,OK
Summary
Dynamic and reliable server with exceptional customer service skills honed at Chopsticks LLC. Proven ability to enhance guest experiences through personalized service and effective multitasking. Adept at cash handling and maintaining cleanliness standards, consistently exceeding performance goals and fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Server
Chopsticks LLC
Tulsa, OK
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
Cleaner
10 Gym
Tulsa, OK
04.2019 - 08.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Helper
Oklahoma Tire Recyclers
Bristow, OK
07.2018 - 03.2019
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Went with assigned driver for the day.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Participated in training sessions to enhance skills and knowledge.
- Followed safety protocols on job sites.
- Helped driver to pick up used tires from tires shops, car lots, Walmarts, and car shops.
- Loaded up box trucks or semi trailers with used tires till the maximum capacity.
- Guided driver with reversing into a designated area.
- Must have the ability to lift 50-150 pounds.
- Have the willingness to work outside even if there’s bad weather inclement.
Operator
Key Personnel
Tulsa, OK
05.2017 - 06.2018
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Production Laborer
Discovery Plastics
Miami, OK
05.2016 - 12.2016
- Assisted in reducing downtime by swiftly responding to equipment malfunctions and coordinating necessary repairs.
- Aided in the development of new products through active participation in prototype testing and providing constructive feedback.
- Adapted to changing priorities while maintaining focus on overall production objectives as directed by management personnel.
- Assisted in the achievement of production goals by consistently meeting daily targets and deadlines.
- Supported quality assurance measures through diligent record-keeping activities related to materials usage, process outcomes, and inspection results.
- Improved production efficiency by streamlining assembly processes and implementing best practices.
- Collaborated with team members to optimize workflows, resulting in increased productivity and improved communication.
- Reduced material waste through careful monitoring of inventory levels and maintaining accurate records.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
Assembly Line Worker
Mars
Miami, OK
08.2015 - 12.2016
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Fostered culture of safety and efficiency by leading by example on assembly line.
Hall Staff Member
Portabella Mushroom Farm
Commerce, OK
12.2013 - 08.2015
- Maintained clean and organized areas, contributing to a pleasant atmosphere.
- Upheld high standards of personal appearance and conduct in adherence to company policy, presenting a professional image at all times on duty.
- Assisted in training new hall staff members, improving overall team performance.
- Enforced policies and safety standards through building and room rounds.
- Provided assistance for the mushroom pickers by loading and unloading their boxes or lugs onto platform trucks.
- Stacking boxes or mushroom lugs onto platform trucks until maximum capacity.
- Delivering completed platform trucks full of products to packaging and delivery room to be shipped.
- Power washing and sanitizing all equipments after end of every shift.
- Sanitizing and power washing hallway surfaces on a weekly basis.
Thighs Cut-Up
Tyson Foods
Noel, MO
09.2010 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Cornerstone High School
Galena, KSSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Table bussing
- Performance improvement
- Task prioritization
- Guest seating
- Ordering procedures
- Menu presentation
- Calm demeanor
- Server training
- Positive and professional
- Take-out service
- Warm and friendly
- Adaptable and flexible
- Reliable and responsible
- Team player
- Reliability
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Team leadership
- Cool under pressure
- Excellent communication
Timeline
Server
Chopsticks LLC
12.2022 - Current
Cleaner
10 Gym
04.2019 - 08.2021
Helper
Oklahoma Tire Recyclers
07.2018 - 03.2019
Operator
Key Personnel
05.2017 - 06.2018
Production Laborer
Discovery Plastics
05.2016 - 12.2016
Assembly Line Worker
Mars
08.2015 - 12.2016
Hall Staff Member
Portabella Mushroom Farm
12.2013 - 08.2015
Thighs Cut-Up
Tyson Foods
09.2010 - 01.2012
Cornerstone High School