Machelle Black
Greenwood,USA
Summary
Detail-oriented professional with a strong track record in business development and project management. Expertise in securing new business opportunities, fostering client relationships, and leading strategic territory plans to drive market growth. Committed to leveraging skills to contribute to overall company success.
Overview
22
22
years of professional experience
Work History
Territory Manager
SNAP Diagnostics
Fort Smith, Arkansas
02.2019 - Current
- Engaged in strategic prospecting for new healthcare practices, conducting presentations that secured new business opportunities. Developed expertise in company services, offering comprehensive education to healthcare professionals through presentations and ongoing support. Built strong client relationships through regular visits, promptly addressing service-related challenges. Tracked sales activities to ensure compliance with reporting standards using designated applications. Actively participated in monthly and quarterly team meetings to enhance collaboration among colleagues. Strictly adhered to policies and regulations, ensuring compliance with HIPAA and legal statutes. Skillfully resolved complex issues with patients and staff, navigating sensitive discussions regarding insurance coverage. Pursued continuous development through extensive training programs, staying informed on best practices and cybersecurity.
- Developed and executed strategic territory plans to drive market growth.
- Collaborated with healthcare professionals to promote innovative diagnostic products.
- Engaged in strategic prospecting for new healthcare practices, conducting presentations that secured new business opportunities.Developed expertise in company services, offering comprehensive education to healthcare professionals through presentations and ongoing support.Built strong client relationships through regular visits, promptly addressing service-related challenges.Tracked sales activities to ensure compliance with reporting standards using designated applications.Actively participated in monthly and quarterly team meetings to enhance collaboration among colleagues.Strictly adhered to policies and regulations, ensuring compliance with HIPAA and legal statutes.Skillfully resolved complex issues with patients and staff, navigating sensitive discussions regarding insurance coverage.Pursued continuous development through extensive training programs, staying informed on best practices and cybersecurity.
Customer support analyst
Arcbest corporation
07.2017 - 05.2018
- Managed accounts while delivering superior customer support.
- Monitored incoming customer requests to ensure timely responses and support.
- Demonstrated effective communication to resolve customer issues in both station and field settings.
- Assisted in optimizing operational modes, leading to enhanced process efficiency.
- Processed and maintained customer data analysis reports to guide strategic decision-making.
- Identified accounts with revenue growth potential, analyzing operations and implementing development solutions.
- Provided pricing analysis based on account criteria and performance.
- Oversaw operations across 30 account managers, 15 branch managers, and 4 district sales managers across multiple states.
Account Manager / project manager
weldon, williams & lick
06.2008 - 07.2017
- Achieved annual sales of 4 million through effective customer engagement.
- Managed projects as primary liaison between customers and internal departments to ensure clear goals and timely adherence to deadlines.
- Created schedules and timelines, facilitating meetings to keep all stakeholders on track.
- Communicated with customers and employees to address inquiries and provide information.
- Met with upper management in other departments to help give insight and come up with solutions.
National account sales
Goodyear/wingfoot commercial tire
04.2004 - 06.2008
- Monitored performance of new and existing accounts, identifying and addressing issues to enhance overall account efficiency.
- Resolved billing issues for over 200 locations, enhancing customer satisfaction.
- Maintained product codes and documented product requirements based on requests from key nationwide customers, ensuring alignment with client needs.
- Processed and maintained monthly sales reports to ensure financial accuracy.
- Facilitated accurate inventory counts for over 200 locations, ensuring timely sales distribution and effective product upgrades.
Education
Certified Personal Trainer - Fitness
AFAA
01-2014
B.A. - Business – Organizational Management
John Brown university
01-2009
A.A. - Associate of Arts
UA– Fort Smith
01-2002
Skills
- Business development and account management
- Project management and sales strategy
- Sales forecasting
- Strategic planning and forecasting
- Customer relationship management
- Analytical and organizational skills
- Leadership and training development
- Effective communication
- Persistence in problem solving
Accomplishments
- 12/08, Dale Carnegie Training 'How to Win Friends & Influence People'
- 03/12, UA Fort Smith 'Great Customer Service Training'
- 01/13, Dale Carnegie Training 'Continuing Studies Customer Service Training'
- 10/14, AFAA Certified Personal Training Certification
- Managed and supervised projects in territory, leading to annual sales growth of over 4 million dollars.
- Contributed to creating department standards within company.
- Attended conferences to learn of new and upcoming business trends in specific markets.
Career Focus
Highly qualified, detail-oriented professional with more than 14 years of business experience. Proficient in research, communication, project management, sales and customer relations. Seeking a position within a growing company that will challenge me and help further my career while utilizing my professional experiences to contribute to the overall success of the company.
Timeline
Territory Manager
SNAP Diagnostics
02.2019 - Current
Customer support analyst
Arcbest corporation
07.2017 - 05.2018
Account Manager / project manager
weldon, williams & lick
06.2008 - 07.2017
National account sales
Goodyear/wingfoot commercial tire
04.2004 - 06.2008
Certified Personal Trainer - Fitness
AFAA
B.A. - Business – Organizational Management
John Brown university
A.A. - Associate of Arts
UA– Fort Smith