Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Machugieh Tonjoh

ATLANTA,GA

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Knowledgeable general manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

4
4
years of professional experience

Work History

General Manager of Operations/Customer Service Representative

African Palace Bar & Grill
ATLANTA, GA
03.2023 - 11.2024
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Analyzed data from surveys and focus groups to identify trends in customer feedback.
  • Coordinated with other departments to ensure successful delivery of services.
  • Conducted market research surveys to gather information about target audiences.
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Delivered public demonstrations for crowds at stores, trade shows and conferences.
  • Coordinated with marketing team to drive messaging and promote current campaigns.
  • Used data analysis and reporting tools to identify customer insights and optimize content performance.

Business Analyst

vision one studio
ATLANTA, GA
02.2021 - 02.2023
  • Provided technical support for existing reports, dashboards or other tools.
  • Synthesized current business intelligence or trend data to support recommendations for action.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Performed statistical data analysis to inform customer groups.
  • Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.

Education

BBA - Business Marketing Management

Indian School of Management And Engineering
India
04-2013

Skills

  • Cost Control
  • Inventory Management
  • Data Analysis
  • Quality Assurance
  • Revenue Generation
  • Advertising Campaign Development
  • Product Development
  • Sales Strategies
  • Business Leadership
  • Operations Management
  • Brand-Building Strategies
  • Social Media Campaigns
  • Event Coordination
  • Marketing Expertise
  • Campaign Planning
  • Brand Positioning
  • Promotion Development

Languages

English
Professional
French
Professional

References

References available upon request.

Timeline

General Manager of Operations/Customer Service Representative

African Palace Bar & Grill
03.2023 - 11.2024

Business Analyst

vision one studio
02.2021 - 02.2023

BBA - Business Marketing Management

Indian School of Management And Engineering
Machugieh Tonjoh