Summary
Overview
Work History
Education
Skills
Timeline
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Maci Wallace

Pensacola

Summary

As a licensed esthetician and college student with over three years of experience in customer service, retail, and hospitality, I bring a strong foundation in communication, organization, and client care. My background working in fast-paced environments like restaurants, salons, and boutique settings has sharpened my ability to multitask, stay composed under pressure, and assist a wide range of customers with professionalism and patience. Additionally, my experience coaching youth cheerleading teams has strengthened my leadership, time management, and interpersonal skills. These roles have prepared me to confidently greet potential tenants, manage front desk responsibilities, and assist with leasing tasks. I am dependable, a fast learner, and passionate about helping others—qualities that would make me a valuable asset to your leasing team.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education

Work History

Server

Sonnys Real Pit BBQ
Milton
07.2024 - Current
  • Managed multiple roles including hosting, expediting, and bussing in a fast-paced environment, ensuring seamless service.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Retail Sales Associate

Tropical Touch Tanning
Milton
05.2023 - 06.2024
  • Trained new team members on operational procedures and customer service standards.
  • Responded to customer inquiries, providing information about services and promotions.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Tracked inventory levels throughout the day and restocked items as needed.

Coaching Assistant

Pensacola All Stars
Pensacola
01.2021 - 05.2023
  • Communicated with parents regarding player progress and team updates.
  • Collaborated with coaching staff to evaluate player skills and areas for improvement.
  • Assisted in creating a positive atmosphere within the team environment.
  • Developed relationships with players to understand their needs better.
  • Attended team meetings, took notes, and followed instructions from coaches.

Education

Licensed Esthetician - Esthetician

The Cassady Academy
Pensacola, Florida
01.2024 - 07.2024

Pace High School
Milton, FL

Skills

  • Customer service
  • Cash handling
  • Product promotion
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Active listening
  • Multitasking and organization
  • Effective customer upselling
  • Positive guest interactions
  • Calm demeanor

Timeline

Server

Sonnys Real Pit BBQ
07.2024 - Current

Licensed Esthetician - Esthetician

The Cassady Academy
01.2024 - 07.2024

Retail Sales Associate

Tropical Touch Tanning
05.2023 - 06.2024

Coaching Assistant

Pensacola All Stars
01.2021 - 05.2023

Pace High School