Macie Boob
Union,OR
Summary
Thorough and dependable Referral Coordinator with 2 years of experience in the medical field. Efficient manager of high-volume multi-line telephone system. Proficient with prior authorizations and referral process.
Hard-working recent high school graduate (4.0 GPA) with 4+ years of work experience and a proven knowledge of customer service, patient relations, and records management. Aiming to leverage my abilities to successfully fill the Opioid Response Program Coordinator role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
La Grande Family Medicine / Praxis Medical Group
, OR
03.2021 - Current
- Develop and maintain cooperative working relationships with agencies and organizations interested in public health care
- Protect security of medical records to ensure that confidentiality is maintained
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Transcribe medical reports
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in coding team's regular meetings
- Train medical records staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Complete insurance or other claim forms
- Transmit correspondence or medical records by mail, e-mail, or fax.
Dainty Jewells INC
La Grande, OR
09.2020 - 03.2021
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities
- Confer with department supervisors or other personnel to assess progress and discuss needed changes
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates.
Guest Specialist
European Wax Center
Boise, ID
02.2019 - 09.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Sales Representative/ Stylist
Macys INC
Boise, ID
01.2019 - 09.2020
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Greet customers and ascertain what each customer wants or needs
- Prepare sales slips or sales contracts
- Answer questions regarding the store and its merchandise
- Demonstrate use or operation of merchandise
- Bag or package purchases, and wrap gifts
- Estimate cost of repair or alteration of merchandise.
Education
High School Diploma -
Abeka Academy
06.2020
Skills
- Multi-line telephone operation
- Notetaking and documentation
- Prospecting
- Google Suite
- Insurance coding (ICD-9 and CPT)
- Pre-authorizations
- Medical terminology
Timeline
Referral Coordinator
La Grande Family Medicine / Praxis Medical Group
03.2021 - Current
Dainty Jewells INC
09.2020 - 03.2021
Guest Specialist
European Wax Center
02.2019 - 09.2020
Sales Representative/ Stylist
Macys INC
01.2019 - 09.2020
High School Diploma -
Abeka Academy
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