Macie Duhon
White,TX
Summary
Attentive customer service representative with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
8
8
years of professional experience
Work History
Customer Service
SFG
06.2020 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Connected with customers to address questions and resolve issues through phone and email.
Cashier
Two Rivers Grocery
01.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Big Sandy ISD
Big Sandy, TX05.2020
Skills
- Internet Sales
- Transfer Processes
- Call Center Operations
- Microsoft Word
- Cash Drawer Management
- Billing and Payment Processing
- Payment Collection
- Coaching and Mentoring
- Client Engagement
- Microsoft Office
- Complex Product Knowledge
Timeline
Customer Service
SFG
06.2020 - Current
Cashier
Two Rivers Grocery
01.2016 - 01.2018
High School Diploma -
Big Sandy ISD
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