Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maciel Garcia

Brookshire

Summary

A District Manager with a proven track record at Texas Insurance Agency, excelling in strategic planning and staff development. Achieved over 80% of customer retention through exceptional leadership and training initiatives. Bilingual communicator skilled in fostering team collaboration and enhancing employee performance, driving significant business growth and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

District Manager

Texas Insurance Agency
11.2018 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Work side by side with sales, marketing, and other district managers to develop solutions and accomplish shared objectives and monthly goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy and gave deadline for the improvement to be made by agents to be shown in real time.
  • Enhanced customer satisfaction, conducting regular store visits once per week minimum to ensure compliance with service standards.
  • Managed accounts to retain existing relationships and grow share of business, our retention was over 80 percent and the best in the whole company.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Introduced them to our software including matrix, itc turborater, DYL, google excel reports and spreadsheets and how to use it successfully.

Sales Corporate Trainer

Amtex Auto Insurance
01.2013 - 11.2018
  • Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
  • Collaborated with department managers to identify skill gaps and develop tailored training solutions.
  • Collaborated with management to identify company training needs and scheduling.
  • Increased overall job satisfaction through the delivery of personalized career coaching sessions.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.

Education

HR Management

Lone Star College
Houston, TX

High School Diploma -

Royal High School
Brookshire
05-2011

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Staff development
  • Team development
  • Decision-making
  • Employee scheduling
  • Sales reporting
  • Policies and procedures
  • Staff supervision
  • Bilingual

Certification

  • Licensed Property and Casualty
  • Licensed Life and Health
  • Notary Public through the State of Texas

Timeline

District Manager

Texas Insurance Agency
11.2018 - Current

Sales Corporate Trainer

Amtex Auto Insurance
01.2013 - 11.2018

HR Management

Lone Star College

High School Diploma -

Royal High School

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