Macinzee Cook
Altus
Summary
Dedicated student pursuing part-time opportunities with availability during weekends, evenings, and holidays. Exhibits a strong team-oriented mindset and a commitment to achieving goals. Capable of balancing academic responsibilities with work commitments efficiently.
Overview
7
7
years of professional experience
Work History
Barista
7brew
Edmond
04.2024 - Current
- Delivered exceptional customer service in fast-paced coffee shop, fostering positive customer interactions.
- Managed morning rush of customers daily with efficient customer service while cultivating kindness.
- Applied upselling techniques to encourage purchases of bakery items and specialty drinks, increasing customer satisfaction.
- Shared in-depth product knowledge with customers, enhancing their overall experience.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Processed customer transactions accurately using point-of-sale systems.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Monitored inventory levels of supplies and restocked when necessary.
Waitress/Server
Tamashii Ramen House
Edmond
03.2023 - 11.2023
- Greeted customers, presented menu options, provided detailed information on portions, ingredients, and food allergies, prepared tables with linens, silverware, and glasses, informed customers about daily specials, and offered menu recommendations, successfully up-selling additional products.
- Took accurate food and drink orders using POS ordering software, verified customers' IDs for alcohol service compliance, and communicated order details to kitchen staff to ensure timely service.
- Served food and drink orders, ensured cleanliness and presentation of dishes and kitchenware, reported issues, arranged table settings, and maintained a tidy dining area to enhance guest experience.
- Delivered exceptional customer service by addressing guest needs and inquiries promptly.
- Delivered checks, collected payments, transported dirty dishes to the kitchen, reviewed daily specials with restaurant staff, and adhered to health department regulations.
- Obtained and upheld an alcohol service license from the Oklahoma ABLE Commission to ensure responsible beverage service.
Barista/Shift leader
Feng Cha Boba Tea Shop
Edmond
08.2022 - 03.2023
- Opened store and supervised team of 3 barista employees, welcomed customers, informed them about specials and new items, answered questions, and processed orders and payments.
- Packaged food and beverages for sale, sold coffee and tea blends and brewing equipment, highlighted differences between items, and educated customers about brewing methods.
- Ensured customer satisfaction by understanding and addressing dietary restrictions.
- Collaborated with high-energy team to enhance customer experience through effective communication and teamwork.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Adhering to all food safety regulations and quality controls.
Lifeguard
Altus AFB
Altus
05.2022 - 09.2022
- Led team of lifeguards to ensure safe operation and maintenance of swimming facility.
- Rescues and resuscitates individuals in danger of drowning and renders first aid to injuries.
- Uses a variety of techniques such as artificial respiration, cardiopulmonary resuscitation (CPR), and first aid.
- Instructed, cautioned, and expelled patrons for safety violations.
- Maintained order and enforced established rules of safety and behavior.
- Observed the condition and behavior of swimmers to ascertain any potential problems.
- Performs gate control duties. Monitored activities within assigned swimming areas.
- Assists in cleaning and maintaining the swimming facility.
- Cleans assigned areas (e.g., bathrooms, decks, locker rooms, showers, pool, etc.) according to established schedules and instructions.
- Assists water safety instructor in conducting swimming lessons.
- Participates in required in-service training and maintains currency, capability, and certification to perform lifesaving and water rescue, and to administer basic first aid and CPR.
- Built positive relationships with patrons to enhance their experience at the facility.
Aquatic Lifeguard
YMCA
Edmond
08.2021 - 05.2022
- Managed aquatic operations at the YMCA in Mitch Park, Edmond, Oklahoma.
Recreation Lifeguard
Altus AFB
Altus AFB
05.2021 - 10.2021
- Temp GS-2 Recreation Aid (Lifeguard) AAFB 03 March 2020 & to 29 September 2020.
- Worked 40-hour weeks, including nights, weekends, and holidays, ensuring comprehensive lifeguard coverage during peak times and special events.
- This is a federal job
Recreation Aid Lifeguard
Altus AFB
Altus
06.2020 - 09.2020
- Temp GS-2 Recreation Aid (Lifeguard) AAFB 03 March 2020 & to 29 September 2020.
- 6 months and 26 days, I worked a 40-hour workweek to include nights, weekends and holidays. This included some overtime.
- This is a federal job
Recreation Aid Lifeguard
Altus AFB
Altus
05.2019 - 09.2019
- Temp GS-2 Recreation Aid (Lifeguard) AAFB 03 March 2020 & to 29 September 2020.
- Completed 40-hour workweeks, including nights, weekends, and holidays, ensuring consistent lifeguard coverage and safety.
- This is a federal job
Education
Associate's degree - Psychology, Communications
University of Central Oklahoma
Edmond, OK, United States08-2024
Associate's degree -
Western Oklahoma State College
Altus, OK, United States02-2022
High school diploma or equivalent -
Altus high school
Altus, OK, United States08-2021
Skills
- Beverage preparation
- Point-of-sale operation
- Cash handling
- Inventory management
- Upselling techniques
- Product knowledge
- Customer service
- Team collaboration
Affiliations
• University of Central Oklahoma, Full time student
• UCO, Phi Delta Alpha Sorority
• UCO, Phi Delta Alpha Sorority
Availability
Full-time, Part-time, can work weekends, Holidays, mornings, and nights.
References
- Perry Cook, Fire Chief, 318-5525, Cookcrew2@icloud.com
- Robert Baker, Altus AFB, 580-481-5814, robert.baker.5@us.af.mil
- Linda Wiginton, 580-471-7062, lkwiginton@altusps.com
- Patricia Bryce, 580-471-9249, pbryce9249@gmail.com
Relevant Coursework Licenses Certifications
- ServSafe food handing certification
- Lifeguard certification, 10/02/21, 10/02/23, Active (Current)
- Basic Life Support for healthcare providers & professional rescuers, 08/21/23
- AED for Health & Well-Being, 10/02/23
- CPR for Health & Well-being, 10/02/23
- First Aid, 10/02/23
- Oxygen, 10/02/23
- AED for Aquatics, 10/02/23
- CPR for Aquatics, 10/02/23
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Barista
7brew
04.2024 - Current
Waitress/Server
Tamashii Ramen House
03.2023 - 11.2023
Barista/Shift leader
Feng Cha Boba Tea Shop
08.2022 - 03.2023
Lifeguard
Altus AFB
05.2022 - 09.2022
Aquatic Lifeguard
YMCA
08.2021 - 05.2022
Recreation Lifeguard
Altus AFB
05.2021 - 10.2021
Recreation Aid Lifeguard
Altus AFB
06.2020 - 09.2020
Recreation Aid Lifeguard
Altus AFB
05.2019 - 09.2019
Associate's degree - Psychology, Communications
University of Central Oklahoma
Associate's degree -
Western Oklahoma State College
High school diploma or equivalent -
Altus high school