Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackala Pech

2920 N. Armistead Ave Lot 87 Hampton,VA

Summary

  • Seeking a position where I can gain work experience and utilize my skills to improve in leadership, management and operations in the organization.

Overview

9
9
years of professional experience

Work History

Nail Technician

Nail Spa Central
Newport News, Va
10.2015 - Current
  • I make sure to build customer relationships and ensure they are satisfied before leaving the shop
  • Managed business operations and administered budget
  • Handled guest complaints calmly and professionally
  • Drained, cleaned and filled mineral tubs for guests after each use
  • Consistently followed all required protocols for scheduling spa appointments
  • Maintained front desk workstation by keeping it clean and organized
  • Performed inventory and restocking assignments as necessary
  • Processed guest credit card information for salon services
  • Cleaned spa according to State of Virginia safety and sanitary regulations
  • Cleaned and sanitized equipment and workstation to pass health and safety inspections
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 20 daily customers
  • Communicated effectively with management concerning important customer issues
  • Greeted spa guests in warmly to create positive first impression of spa

Soldier

United States Army
Fort Leonard Wood, MO
06.2019 - 08.2019
  • Received basic training as an Army Soldier Executed drill movements with arms (stationary) and drill movements with arms (marching)
  • Performed a function checks on M4/M16 loaded and unloaded in addition to correctly malfunction of an M4/M16
  • Instructed in the core Army Values
  • Instructions included basic first aid, combat first aid, and CPR. Further Army involved protecting oneself from Chemical Biological contamination using a protection mask
  • Trained in use of tear gas, passive ordnance and explosives
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chemical gear for battle scenarios
  • Patrolled designated coverage areas and evaluated terrain for defensive use
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Authored daily activity, incident, safety, repair and irregularity reports

Lane Server

AMF Bowling
Yorktown, Va
10.2018 - 04.2019
  • Ensured shelves were fully stocked and dishes were cleaned and stowed
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Checked identification to enforce age requirement for alcoholic beverages
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Scheduled reservations and managed seating arrangements
  • Managed food resources and memorized orders
  • Monitored guests for intoxication and immediately reported concerns to management
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Prepared beverages and filled food orders for customers

Education

High School Diploma -

Bethel High School
Hampton, Va
04.2016

Skills

  • Conflict Resolution
  • Cash Handling
  • Works Well Under Pressure
  • Time management
  • Sales proficiency
  • Verbal and written communication
  • Regulatory compliance
  • Soldier training
  • Speed drills
  • Recruiting activities
  • Order accuracy
  • Menu memorization
  • Dining area cleanliness
  • Stocking and replenishing
  • Food running
  • Food preparation
  • Inventory control
  • Nail preparation
  • Pedicures
  • Sanitation procedures
  • Inventory control
  • Ability to work independently
  • Cleaning and sanitizing

Timeline

Soldier

United States Army
06.2019 - 08.2019

Lane Server

AMF Bowling
10.2018 - 04.2019

Nail Technician

Nail Spa Central
10.2015 - Current

High School Diploma -

Bethel High School

Similar Profiles

CREATE PROFILE
Mackala Pech