Mackenna May BBA
Byron Center,MI
Summary
My Bachelor’s Degree in Business Administration/Marketing and experience with the Kellogg Company (Invoice to Cash), has provided me a well-rounded background and has enabled me to develop an analytical/ logical approach to tasks, Customer service skills & the ability to work under pressure. In short- I am reliable, hardworking with strong attention to detail. I am eager to learn and grow in a career that highlights different skillsets and can challenge me. I can work well both on my own initiative and as part of a team.
Overview
6
6
years of professional experience
Work History
Business Office Coordinator
Trinity Health
02.2023 - Current
- Greet patients and patients’ families
- Coordinate patients’ check in and check outs
- Manage incoming phone calls
- Schedule/Reschedule Appointments
- Correlate incoming & outgoing referrals
- Obtain prior authorization for patient procedures
- Manage a cash drawer.
- Trained new team members
Design, Salon & Spa Receptionist
02.2023 - 09.2023
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Escorted clients to spa areas, treatment rooms and offices.
- Listened closely to customer complaints and responded appropriately to issues.
Student Support (Intern)
Kellogg Company
04.2020 - 04.2022
- Perform multiple administrative duties and assist team members with projects
- Some daily tasks at Kellogg’s included collections, audits and mail duties.
- Creating credit and debit memos for overages and shortages of products
Certified Nursing Assistant
Valley View Care Center
06.2019 - 01.2020
- Provide high quality care to 15 residents by assisting to individuals needs and wants
- Position and transfer residents safely
- Chart patient information
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights in timely manner and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives..
Assistant Teacher
Lighthouse Learning Academy
06.2017 - 10.2017
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for parents and made notes about their child's day.
- Promoted physical and social development using classroom games and activities.
- Kept the classroom clean and organized
- Consulted with parents about their child's day
- Partnered with teacher to plan and implement projects
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
Bachelor’s - Business Administration
Grand Valley State University
Grand Rapids04.2022
Certified Nursing Assistant Training Program 126 credit hours -
Grand Rapids Community College
Grand Rapids, MI2019
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI05.2019
Skills
- Computer proficiency
- Team Collaboration
- Clear communication
- Problem-solving abilities
- Interpersonal
- Accountable
- Able to work independently
- Adaptability
- Taking ownership
- Patience
Timeline
Business Office Coordinator
Trinity Health
02.2023 - Current
Design, Salon & Spa Receptionist
02.2023 - 09.2023
Student Support (Intern)
Kellogg Company
04.2020 - 04.2022
Certified Nursing Assistant
Valley View Care Center
06.2019 - 01.2020
Assistant Teacher
Lighthouse Learning Academy
06.2017 - 10.2017
Bachelor’s - Business Administration
Grand Valley State University
Certified Nursing Assistant Training Program 126 credit hours -
Grand Rapids Community College
Associate of Arts -
Grand Rapids Community College