Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mackenna Parker

King George,VA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at GEICO and other leading companies. Skilled in order management and guest engagement, excels in fast-paced environments, driving efficiency and fostering positive relationships. Achieved significant improvements in service delivery by leveraging strong work ethic and sales techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Horne's Restaurant & Gifts
08.2020 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Liability Claims Adjuster

GEICO
01.2022 - 06.2022
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Prepared summaries of damage, payments, and policy coverage.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Followed up with insured individuals regarding premium and deductibles payments.

Customer Service Representative

Domino's Pizza
08.2017 - 08.2020
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Certified Nursing Assistant

Heritage Hall Nursing Home
05.2019 - 10.2019
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

High School Diploma -

Germanna Community College
Locust Dale, VA
05.2019

Skills

  • Beverage Preparation
  • Table Bussing
  • Safe Food Handling
  • Food Delivery
  • Supply Restocking
  • Guest Engagement
  • Order Management
  • Sales Techniques
  • Food sales and promotion
  • Dining area maintenance
  • Menu Memorization
  • Strong Work Ethic

Certification

  • Certified Nursing Assistant, Heritage Hall Nursing Home - May 2019-May 2023

Timeline

Liability Claims Adjuster

GEICO
01.2022 - 06.2022

Server

Horne's Restaurant & Gifts
08.2020 - Current

Certified Nursing Assistant

Heritage Hall Nursing Home
05.2019 - 10.2019

Customer Service Representative

Domino's Pizza
08.2017 - 08.2020

High School Diploma -

Germanna Community College

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Mackenna Parker