Mackensie Delabruere-Woods
Team lead
Reno,NV
Summary
Hardworking, highly efficient team player with self-motivated drive and passion to achieve excellence. Detail-oriented, reliable and strong organizational skills. Dedicated ability to handle multiple projects simultaneously with a high degree of accuracy. Accurate and efficient in handling money, assigning tasks, and maintaining customer areas. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve performance goals and expectations. Willingness to take on added responsibilities to meet team goals. Well-trained in safety protocols and consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
9
9
years of professional experience
Work History
Front End Team Lead
Walmart
05.2023 - 11.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained transaction security by verifying payment cards against identification.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Driver
Uber Driver
01.2022 - 07.2023
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
Delivery Driver
Uber Eats
01.2022 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Production Supervisor
Swan Productions LLC
12.2018 - 11.2021
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Managed internal operational standards and productivity targets.
- Coached, trained and mentored associates to maximize performance and meet productivity goals.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Accomplished multiple tasks within established timeframes.
Production Associate
Swan Productions LLC
03.2016 - 12.2018
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Used equipment properly to avoid workplace hazards or injuries.
Hostess
The Steakhouse At Harrah's Casino
10.2014 - 05.2016
- Took reservations and to-go orders by phone, answered customers questions and informed them of accurate wait times.
- Increased sales by 10% by Managing over 50 costumer calls per day.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA06.2013
Skills
- Teamwork and Communication
- Assembly and Production
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Training and Mentoring
- Active Listening
- Computer Literacy
- Time Management
- Complex Problem-Solving
- Accurate Money Handling
- Complaint Resolution
- Opening and Closing Procedures
Timeline
Front End Team Lead
Walmart
05.2023 - 11.2023
Driver
Uber Driver
01.2022 - 07.2023
Delivery Driver
Uber Eats
01.2022 - 06.2023
Production Supervisor
Swan Productions LLC
12.2018 - 11.2021
Production Associate
Swan Productions LLC
03.2016 - 12.2018
Hostess
The Steakhouse At Harrah's Casino
10.2014 - 05.2016
High School Diploma -
Casa Roble Fundamental High School