NAVID CHAPPOTIN
Tucson,AZ
Summary
Accomplished Front End Team Lead at Walmart, adept in customer service and problem-solving, successfully led developer teams to timely project completions, enhancing product launches. Excelled in fostering team collaboration and managing client relations, demonstrating exceptional team leadership and effective communication skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front End Team Lead
Walmart,
02.2024 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained accurate records of sales and financial transactions.
- Trained team members in successful strategies to meet operational and sales targets.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
Sales Associate
TJMaxx
09.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed efficient cash register operations.
Seasonal Sales Associate
Tillys
07.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Marana High School
Marana, AZ05.2023
Skills
- Customer Service
- Problem-solving skills
- Cash Handling
- Training and mentoring
- Opening and closing procedures
- Administrative Support
- Fraud prevention
- Teamwork and Collaboration
- Customer Assistance
- Problem-solving abilities
- Team Leadership
- Effective Communication
- Time Management
Timeline
Front End Team Lead
Walmart,
02.2024 - Current
Sales Associate
TJMaxx
09.2022 - 02.2024
Seasonal Sales Associate
Tillys
07.2022 - 08.2022
High School Diploma -
Marana High School
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