Mackensie Duncan
Phoenix,AZ
Summary
The medical field has always been a dream of mine. I took a class called "Medical Careers" in high school, nothing has felt as good as those ambulance ride alongs. I love helping people and I think it would be one of the most rewarding jobs. My career path went a different way than expected. I believe the service industry has given me tools that can transfer into the medical field such as sense of urgency, patience, prioritizing tasks, delegating roles, and following chain of command. My past employers and teammates would say that I am reliable, friendly, a team player, and dedicated to my job. I'm excited for the hard yet fulfilling career I have been waiting for.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
AZ Companionate Care
01.2023 - 07.2024
- Demonstrated multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle multiple iteam orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned how to work as a team and work independently.
- Achieved and maintained professional and personal relationships.
- Followed and enforced company procedures.
- Kept up with personal and environmental hygiene.
- Accompanied management with inventory each month.
Server Trainer
Frank's Lounge
01.2018 - 01.2022
- Trained new team members on restaurant procedures, menu items, and performance.
- Mentored new hires through the training process, ensuring they became adequate team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, fixing issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages quickly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle multiple orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned how to work as a team and work independently.
- Achieved and maintained professional and personal relationships.
- Followed and enforced company procedures.
- Kept up with personal and environmental hygiene.
- Graduated server training programs.
Education
High School Diploma -
Magic City Campus
Minot, ND06.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Time Management
- Perform well under stress
- Multitasking
- Trustworthy
Certification
- Server training certified
- State EMT certified
- National EMT certified
- CPR certified
- BLS certified
Timeline
Server
AZ Companionate Care
01.2023 - 07.2024
Server Trainer
Frank's Lounge
01.2018 - 01.2022
High School Diploma -
Magic City Campus