Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mackenze Eggleston

Fredonia

Summary

Personable and dedicated with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Esthetician

Self Employed Services
Fredonia
07.2021 - Current
  • Provide facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Assist in marketing efforts by providing input on promotional materials and events.
  • Recommend additional treatments or products based on individual customer needs.
  • Attend continuing education courses related to esthetics industry advancements.
  • Ensure compliance with state regulations related to sanitation and health standards.
  • Developed relationships with vendors for procurement of necessary supplies and equipment.
  • Maintain cleanliness of treatment room and equipment between appointments.
  • Manage scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Greet clients upon arrival to spa and provide information about services offered.

Server

Flint Oak
Fall River
09.2019 - Current
  • Deliver food orders promptly and courteously.
  • Perform opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicate effectively with kitchen staff regarding customer allergies or special requests.
  • Provide excellent customer service to ensure satisfaction.
  • Respond efficiently to guest inquiries and complaints in a professional manner.
  • Handle money transactions accurately while following company procedures for handling cash payments.
  • Maintain records of transactions made during shift as required by law or company policy.

Sales Associate

Apricot Lane Boutique
Independence
01.2018 - 05.2020
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Upsold additional items based on customer interests and needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Certificate of Technical Studies - Esthetics

Eric Fisher Academy
Wichita, KS
06-2021

Certificate of Technical Studies - Dental Assisting

Flint Hills Technical College
Emporia, KS
05-2019

Some College (No Degree) - General Studies (Pre-Dental)

Independence Community College
Independence, KS

Some College (No Degree) - General Studies (Pre-Dental)

Wichita State Univeristy
Wichita, KS

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Conflict resolution

Additional Information

  • Currently seeking a more steady income based career
  • Extensive history in customer service relations
  • Bountiful knowledge in microsoft offices, but have not used it regularly in years
  • Open to learning many new skills and dedicated to my jobs
  • Very open minded and a quick learner

Timeline

Esthetician

Self Employed Services
07.2021 - Current

Server

Flint Oak
09.2019 - Current

Sales Associate

Apricot Lane Boutique
01.2018 - 05.2020

Certificate of Technical Studies - Esthetics

Eric Fisher Academy

Certificate of Technical Studies - Dental Assisting

Flint Hills Technical College

Some College (No Degree) - General Studies (Pre-Dental)

Independence Community College

Some College (No Degree) - General Studies (Pre-Dental)

Wichita State Univeristy

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