Mackenzie Adams
Fayetteville,NC
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Cititrends
06.2021 - Current
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates and managers on performance-oriented strategies and customer service techniques.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
E.E. Smith
1800 Seabrook Rd06.2020
Skills
- Problem-Solving
- Customer Service
- Time Management
- Training and mentoring
- Cash Handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Staff Training
Timeline
Customer Service Manager
Cititrends
06.2021 - Current
E.E. Smith