Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Best

Barberton,OH

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Summa Health System Barberton
10.2019 - Current
  • I check patients in for maternity, sleep studies, outpatient labs/ X-ray’s, outpatient testing
  • Ability to function in a fast-paced and complex clinical environment
  • Assist patients in following capacities; way-finding, pre-service registration, co-pay collection, financial assistance/ payment plan process, initial screening of patient sign/ symptoms, answer any questions/ concerns that patients may have
  • Provide a high level of customer service to present a positive impression of Summa health
  • Admitting/ Central Registration, I do all outpatient testing and all outpatient surgeries, making sure accounts are verified and have the correct orders and diagnosis codes.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Customer Service

Marc’s
02.2019 - 10.2019
  • Returns & Lottery ( I gave people back their money or exchanged the item for a new one, I cashed out people who won the lottery, I checked out people who wanted to buy lottery tickets.)
  • Money Gram & Bills ( I did money gram when people wanted to send money to other people or when they were receiving money from others
  • I also had people who wanted to pay their bills; which were Dominion, Spectrum, AT&T, Etc.)
  • Responded to customer requests for products, services, and company information.

Education

Diploma -

Barberton High School
Barber, Barberton, OH

Athletic HealthCare Compact, Norton High School
Panther, Norton, OH

Skills

  • Leadership
  • Time Management
  • Strong Work Ethnic
  • Communication Skills
  • Able to work in fast/complex work environment
  • Medical Terminology
  • Payment Processing
  • Patient Registration

Timeline

Patient Access Representative

Summa Health System Barberton
10.2019 - Current

Customer Service

Marc’s
02.2019 - 10.2019

Diploma -

Barberton High School

Athletic HealthCare Compact, Norton High School

Similar Profiles

CREATE PROFILE
Mackenzie Best