Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Bickford

Polo,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ability to pay attention to detail while multitasking.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Casey's General
Polo, MO
08.2020 - 01.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts and reported number to the manager.

Kids Club Associate

Club 7 Fitness
Kearney, MO
01.2018 - 08.2018
  • Organized and stored toys and art materials to restore order in activity areas.
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
  • Actively participated in child's activities by reading to groups, coloring and playing games.
  • Monitored all activities to maintain maximum level of safety.

Cashier

Judy's Place
Lawson, MO
07.2015 - 05.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned food preparation and kitchen duties and provided backup at key times.

Lifeguard

Napa Valley School District
Napa, CA
05.2014 - 08.2014
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.

Education

High School Diploma -

Lawson High School
05.2015

Skills

  • Product Location
  • Price Identification
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Quick hands on learner

Timeline

Customer Service Cashier

Casey's General
08.2020 - 01.2021

Kids Club Associate

Club 7 Fitness
01.2018 - 08.2018

Cashier

Judy's Place
07.2015 - 05.2016

Lifeguard

Napa Valley School District
05.2014 - 08.2014

High School Diploma -

Lawson High School

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Mackenzie Bickford