MACKENZIE BLACKBURN
Baytown,TX
Summary
Hardworking and passionate job seeker with strong organizational skills ready to help achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service Advocate
Target
Baytown, Texas
02.2026 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled customer complaints professionally, resolving issues promptly.
- Processed customer transactions efficiently and accurately at retail location.
- Managed cash register operations, ensuring balanced cash drawers daily.
- Provided training support for new staff members on company policies and procedures related to service delivery.
- Retrieved orders from shelves based on picking lists and customer needs.
- Inspected products for quality and accuracy before packing for shipment.
- Stocked shelves with new merchandise to ensure product availability for customers., racks, cases, bins, and tables with new or transferred merchandise.
Overnight Stocker
HEB
Mont Belvieu, US
11.2024 - 03.2025
- Unloaded and sorted shipment for efficient stock placement
- Organized and stocked shelves to ensure availability for customers at store opening
- Moved pallets to designated areas for efficient inventory management.
- Developed strong product knowledge to assist customers effectively
- Assist customers with any questions
Assistant Manager
Charley's cheesesteaks
Cypress, US
07.2023 - 02.2024
- Trained new employees on store procedures and customer service standards
- Provided training to new employees on store policies and procedures.
- Filled all positions and kept the store stocked and clean
- Cleared tables and returned dishes and trays to the kitchen for cleaning.
Crew Member
Checkers And Rally's
Houston, US
10.2021 - 05.2023
- Collaborated with teammates and embraced coaching from management to enhance team dynamics.
- Received and recorded customer orders at the counter., prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Performed thorough cleaning of dining and kitchen areas to maintain hygiene standards. and maintained all areas of restaurant to promote clean image.
Secretarial Assistant
Law Office Of Reginald A. Hirsch
Houston, US
05.2021 - 08.2022
- Executed filing system to enhance document organization and retrieval.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitored office calendars to ensure timely scheduling and prevent conflicts.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed office supplies inventory by tracking stock levels and placing orders as needed.
- Completed summer employment program at local business.
Education
High School Diploma -
Barbers Hill High School
Mont Belvieu, TXSkills
- Product Knowledge
- Customer Service
- Order Fulfillment
- Cash handling
- Stocking and Replenishing
- Time Management
- Communication
- Conflict Resolution
- Problem solving
- Multitasking
- Organization
- Assistant Manager Experience
- Keyboarding
Certification
Food Handler Certification
Personal Information
Authorized To Work: US
Timeline
Service Advocate
Target
02.2026 - Current
Overnight Stocker
HEB
11.2024 - 03.2025
Assistant Manager
Charley's cheesesteaks
07.2023 - 02.2024
Crew Member
Checkers And Rally's
10.2021 - 05.2023
Secretarial Assistant
Law Office Of Reginald A. Hirsch
05.2021 - 08.2022
High School Diploma -
Barbers Hill High School