Mackenzie Blackwell
Walnut Cove,NC
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
Work History
Sales Representative
AT&T Mobility
Walkertown, NC
04.2023 - Current
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maintained accurate records of all sales and prospecting activities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified opportunities for cross-selling additional products and services.
- Provided technical support for customers using the company's products or services.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with key clients to ensure repeat business.
- Posed as models for advertising, artistic creation and display of goods.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Researched competitors' products, prices, and sales techniques.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Reset store displays for special events and seasonal merchandise changes.
- Reduced process lags by training employees on best practices and protocols.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with customers to ensure repeat business.
- Replenished and arranged items to maintain appearance.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Recruited, hired and trained new hires to optimize profitability.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Kennel Worker
Walkertown Veterinary Hospital
Walkertown, North Carolina
11.2020 - 02.2021
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Socialized animals to prepare for adoption.
- Recorded detailed notes regarding each animal's health conditions.
- Taught animals sit, stay and other basic commands.
- Played with dogs and cats to maintain socialization and reduce stress.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Walked and exercised dogs during owner absences.
- Delivered excellent service to pet owners to drive repeat business.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
Cashier
Foodlion Grocery Store
Walkertown, North Carolina
04.2020 - 09.2020
- Worked closely with front-end staff to assist customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Checked personal identifications during alcohol and tobacco sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Issued receipts, refunds, credits or change due to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer questions and provided store information.
Education
Penn Foster Career School
Scranton, PASkills
- Sales consultation
- Account development
- Sales closing
- Network development
- Territory sales
- Process improvement
- Personnel training
- Upselling and cross selling
- Sales strategy development
- Contact follow-up
- Relationship management
- Exceeds sales goals
- Customer retention
- Price quote preparation
- Product merchandising
- Sales development
- Account servicing
- Cold calling
- Inside and outside sales
- Social media marketing
- Post-sales support
- Customer success management
- Time management
- Account management
- Product and service sales
- On-site product demonstrations
- Customer service
- Customer relations
- Relationship building
- Closing sales
- Promotional planning
Timeline
Sales Representative
AT&T Mobility
04.2023 - Current
Kennel Worker
Walkertown Veterinary Hospital
11.2020 - 02.2021
Cashier
Foodlion Grocery Store
04.2020 - 09.2020
Penn Foster Career School