Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Specialskills
Timeline
Generic

Mackenzie Boles

Bakersfield,CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Bottleshock Wine and Brew
12.2023 - Current
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Coordinated themed nights attracting different demographics expanding overall clientele.

Server

Buffalo Wild Wings
08.2018 - 03.2023
  • Duties include the POS system, running food, taking orders, making sure customers have the best experience
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Front Desk Sales/ Receptionist

Bakersfield karting experience
02.2017 - 04.2018
  • Hostess for a mid-size family entertainment venue
  • Duties included greeting guest as they entered the venue; provided excellent guest service as they went through various activities, organized races, and race logistics
  • Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
  • Coordinated prize inventory and all other front desk management tasks
  • Performed other duties as assigned, provided assistance to kitchen manager/ bar manager.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

High School Diploma -

Bakersfield High School
Bakersfield, CA
01.2015

Skills

  • Restaurant Experience
  • Positive Attitude
  • Multitasking
  • Time Management
  • Staff Training and Development
  • Schedule Preparation
  • Customer Service

Certification

Food Handler Certification

Additionalinformation - Specialskills

  • Excellent public speaking and public relations skills
  • Ability to communicate clearly/concisely, both written and orally
  • Ability to maintain absolute confidentiality in all matters
  • Amazing customer service skills

Timeline

Manager

Bottleshock Wine and Brew
12.2023 - Current

Server

Buffalo Wild Wings
08.2018 - 03.2023

Front Desk Sales/ Receptionist

Bakersfield karting experience
02.2017 - 04.2018

High School Diploma -

Bakersfield High School

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Mackenzie Boles