Mackenzie Brooks
Sorrento,LA
Summary
Motivated and safety‑minded professional with a strong background in fast‑paced, high‑responsibility environments. Experienced in managing complex workflows, communicating clearly under pressure, and building strong working relationships across teams. Known for reliability, quick learning, and strict adherence to procedures — strengths reinforced by hands‑on certifications including TWIC, Alliance Safety Council, and Forklift Operation. Brings a proven track record of problem‑solving, situational awareness, and disciplined work habits developed through logistics and operations roles. Eager to transition into plant operations and contribute to safe, efficient, and compliant daily processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Baton Rouge, LA
01.2024 - Current
- Negotiated favorable shipping rates with carriers, yielding significant cost savings.
- Analyzed shipment data to identify trends and recommend efficiency improvements.
- Prepared detailed reports on account performance for client meetings, emphasizing key achievements.
- Coordinated timely deliveries by monitoring shipment schedules and resolving potential delays.
- Cultivated customer satisfaction through relationship-building, follow-ups, and prompt issue resolution.
- Prospected new sales leads through directories, referrals, and partnerships.
- Utilized CRM software to document customer interactions and track sales activities.
- Executed cold calls and follow-ups with leads to generate new revenue.
Account Manager
Fastenal
Gonzales, LA
05.2022 - 01.2024
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Built diverse and consistent sales portfolio.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
Food Service Worker
Pelican Point
Gonzales, LA
05.2021 - 05.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor Of Arts - Marketing
Southeastern Louisiana University
Hammond, LA05.2023
Skills
- Client relationship management
- Sales expertise
- Customer satisfaction
- Account servicing
- Lead prospecting
- Account management
- Vendor relations
- Workflow prioritization
- New account creation
- Relationship building
Campus & Community Involvement
Pi Sigma Epsilon, Member
Spring : 2021 -2022
- Southeastern Internal Sales Competition - 4th runner up
Spring : 2022-2023
- Southeastern Internal Sales Competition - 4th runner up
Certification
TWIC Certified
Alliance Safety Council Certified
Forklift Certified
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
01.2024 - Current
Account Manager
Fastenal
05.2022 - 01.2024
Food Service Worker
Pelican Point
05.2021 - 05.2022
Bachelor Of Arts - Marketing
Southeastern Louisiana University