MacKenzie Burnley
Orinda
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new creative skills. Undoubtedly, committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Business Owner
M3rci Designs
2024.06 - 2025.08
- Established strong client relationships, generating repeat business and referrals.
- Principal Interior Designer- Created design boards and conceptual floor plans for Interior Design clients using CAD
- Promoted luxury products to interior designers and consumers, enhancing showroom visibility.- High-end re-selling to Interior Designers and Direct Consumers
- Designed safe and functional furniture and lighting fixtures.
Property Manager
AB - Realtor Extraordinaire
2022.04 - 2023.06
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored and reconciled rent collections timely, ensuring compliance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Collaborated with janitorial and engineering staff to ensure effective maintenance and upkeep of facilities.
Sales Associate
Gucci
2021.09 - 2022.04
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate -Key Holder
CH- Carolina Herrera
2018.08 - 2020.01
- Collaborated with team members to achieve monthly sales targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate- Key Holder
Max Mara
2015.06 - 2018.08
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Assisted in visual merchandising to create appealing displays that attracted customers in order to drive sales
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep the floor looking clean, stocked, as well as organinzed
Project Manager
The Fix- Berkeley
2012.05 - 2015.06
- Devised sustainable design strategies that incorporated eco-friendly materials, energy-efficient solutions, and minimized environmental impact.
- Presented design floor plan proposal through 3D renderings, sketches, mood boards, and detailed presentations to clients.
- Conducted thorough site visits to understand spatial constraints and opportunities for maximizing functionality and aesthetics with the owners.
- Efficiently juggled multiple projects simultaneously without compromising on quality or deadlines.
Sales Lead Key Holder
Mitchell Gold and Bob Williams
2008.01 - 2011.05
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of showroom pieces.
- Assisted the visual merchandiser to help create an aesthetically beautiful and modern environment for our customers.
- Engaged with customers via email as well as by phone in order to promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Associate -Key Holder
Versace
2003.08 - 2005.01
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Networked and nurtured high profile clients by consistently sourcing and sending the latest trends via consignments to clients on a regular basis
- Completed store opening and closing procedures by counting drawers and managing security.
Education
Bachelor of Arts - Interior Design
Academy of Art University
San Francisco, CA05.2003
Skills
- Property management
- Computer proficient
- High profile customer service-focused
- Excellent communication skills
Accomplishments
- Oversaw multiple residential million dollar properties at once.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed large-scale luxury commercial and residential environments at budgets ranging from 50k-250k
Certification
Certified professional in (ACP) Auto-CAD
Languages
French
Professional Working
Timeline
Business Owner
M3rci Designs
2024.06 - 2025.08
Property Manager
AB - Realtor Extraordinaire
2022.04 - 2023.06
Sales Associate
Gucci
2021.09 - 2022.04
Sales Associate -Key Holder
CH- Carolina Herrera
2018.08 - 2020.01
Sales Associate- Key Holder
Max Mara
2015.06 - 2018.08
Project Manager
The Fix- Berkeley
2012.05 - 2015.06
Sales Lead Key Holder
Mitchell Gold and Bob Williams
2008.01 - 2011.05
Sales Associate -Key Holder
Versace
2003.08 - 2005.01
Bachelor of Arts - Interior Design
Academy of Art University