Mackenzie Carlson
Princeton
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cashier
Dollar Tree
Princeton
12.2024 - 04.2025
- Scanned, priced, and bagged customers' items quickly and efficiently with returning exact change and receipts.
- Processed refunds and exchanges according to company policy.
- Supported other cashiers or management in cashiering, restocking shelves, rotating merchandise and bagging items.
- Trained new cashiers on register operations and store policies, ensuring compliance and efficiency.
- Monitored cashier performance and provided constructive feedback to enhance service quality.
- Assisted customers in locating items within the store when requested.
- Cultivated strong relationships with team members to effectively manage shift workload.
- Maintained a clean work environment by sweeping floors, wiping down countertops regularly, taking out trash and cleaning bathrooms when needed.
Sales Associate
Panther Canna of Royse City
Royse City
09.2023 - 03.2024
- Tracked retail performance and exceeded sales goals using POS systems.
- Tracked retail performance using POS systems, consistently exceeding sales goals.
- Enrolled customers in reward programs to promote new items and boost sales.
- Educated customers on product benefits, fostering repeat business.
- Logged daily sales and quantities to ensure inventory accuracy.
- Enrolled customers in reward programs, promoting new items and driving sales.
Lash Tech
Amazing Lash Studio
Garland
01.2023 - 04.2023
- Maintained client records, created a relaxing environment for clients, and applied/removed extensions to enhance client satisfaction.
- Tailored beauty services based on individual client preferences and requirements.
- Sanitized work areas, educated clients on aftercare, and marketed services through in-person interactions and online platforms.
- Tailored beauty services to individual client preferences.
Waxologist
European Wax Center
Lubbock
04.2022 - 08.2022
- Delivered personalized care and educated clients on waxing procedures.
- Advised on skincare techniques, increasing retail sales through targeted promotions and effective upselling of products and services.
- Adhered to strict sanitation standards and maintained professionalism.
- Managed inventory, restocked rooms, and pursued continuing education.
- Managed inventory and restocked treatment rooms while pursuing continuing education to enhance service offerings.
- Built strong relationships with guests, fostering a loyal clientele and encouraging repeat visits.
Pharmacy Technician
CVS Pharmacy
Lubbock
11.2021 - 04.2022
- Processed high-volume prescriptions, addressed customer inquiries, and managed medication orders to ensure timely service.
- Coordinated order prioritization, medication refills, and provided guidance on over-the-counter products to enhance customer experience.
- Verified insurance, managed prescription transfers and inventory, and created and updated customer profiles confidentially.
- Maintained organized pharmacy areas, verified patient identities, and prepared accurate prescription labels for efficient dispensing.
- Processed insurance claims, consulted with customers, adhered to infection control policies, and requested scripts from doctors.
Beauty Advisor
Sephora
Lubbock
10.2021 - 11.2021
- Recommended personalized styles and treatments, evaluated skin conditions, and demonstrated makeup application techniques to enhance client satisfaction.
- Cultivated customer relationships and loyalty, stayed updated on trends to align with client preferences, and ensured a clean and sanitary environment for services.
- Upsold products and services to increase sales, displayed merchandise to drive sales, and assisted with reception duties and processed payments.
- Processed client enrollments in rewards programs and JCPenney cards at point of sale.
Legal Assistant
Jenkins & Young P.C
Lubbock
07.2020 - 10.2021
- Monitored privacy laws to ensure data protection, researched cases, obtained affidavits, and organized case information in Excel spreadsheets.
- Documented and submitted data, completed cases using various legal platforms, and maintained up-to-date knowledge of legal documents.
- Redacted case information, utilized databases to locate individuals, compiled case information, and coordinated delivery of legal documents.
- Addressed and resolved team issues to enhance collaboration.
Cashier
United Supermarkets
Slaton
11.2019 - 06.2020
- Operated cash register, collected payments, answered phone calls, maintained cleanliness, and rotated merchandise to enhance sales opportunities.
- Assisted customers with product advice, account updates, promotions, wrapped and bagged purchases, and helped load groceries for convenience.
- Verified IDs for alcohol and tobacco purchases and trained new team members on cash register operations and customer service best practices.
Food Management/ Cashier
Slaton Bakery
Slaton
08.2018 - 09.2019
- Took orders, greeted customers, prepared food and special orders, and organized new merchandise on shelves.
- Maintained cleanliness and restocked items, resolved customer complaints, provided product solutions, and processed cash and credit card transactions.
- Collaborated with colleagues to rotate daily cleaning tasks and ensured accurate pricing for inventory items.
Education
High School Diploma -
Slaton High School
Slaton, Tx 08.2016 - 05.2020
Skills
- Cash handling and management
- POS systems
- Customer assistance
- Product knowledge
- Attention to detail
- Multitasking and organization
- Communication skills
- Team collaboration
- Relationship building
- Reliability and punctuality
- Professionalism and courtesy
- Highly Adaptable
- Empathy and patience
- Conflict resolution
- Retail performance analysis
Certification
- Cosmetology License, 03/01/20
- Microsoft Certification, 04/01/18
References
- Available upon request
Timeline
Cashier
Dollar Tree
12.2024 - 04.2025
Sales Associate
Panther Canna of Royse City
09.2023 - 03.2024
Lash Tech
Amazing Lash Studio
01.2023 - 04.2023
Waxologist
European Wax Center
04.2022 - 08.2022
Pharmacy Technician
CVS Pharmacy
11.2021 - 04.2022
Beauty Advisor
Sephora
10.2021 - 11.2021
Legal Assistant
Jenkins & Young P.C
07.2020 - 10.2021
Cashier
United Supermarkets
11.2019 - 06.2020
Food Management/ Cashier
Slaton Bakery
08.2018 - 09.2019
High School Diploma -
Slaton High School
08.2016 - 05.2020