Mackenzie Carreira
North Attleboro,Massachusetts
Summary
Experienced Analyst with 16 years of IT experience with emphasis in Healthcare Billing. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
17
17
years of professional experience
Work History
Patient Financial Service Analyst
Lifespan
10.2021 - Current
- Active review in EPIC EHR for variations in percentage collections to track down issues and proactively address them
- Implemented new technologies for collections, including credit card machines and Google and Apple pay
- Assisted in the upgrade from Televox to House Calls Pro to send out messages in patient's preferred language
- Deployed eCheck in for all in the Patient Portal which increased overall collections by 5669%
- Decreased denials by Medical Necessity Optimization
Systems Analyst
CharterCARE Health Partners
05.2017 - 07.2020
- Perform system analysis, documentation, testing, implementation and user support for MEDITECH proprietary software
- Oversaw implementation of new interfaces for Collection Agency Transfers, Electronic Remittances and Electronic Claims submissions
- Create best practice documents and training material for users to best utilize the system's functionality
- Process requests for software enhancements and system modifications.
Senior Applications Specialist
MEDITECH
08.2006 - 05.2017
- Communicate with customers to resolve complex technical support issues and utilize system features
- Work with internal Marketing teams to create and maintain a modern web page that houses ongoing training materials as they are developed
- Provide customer education and addressed customer concerns to solve specific issues at individual hospitals
- Conduct research and analyze trending issues across global customer base for software improvement.
Education
Bachelor of Arts (B.A.) - Communications -
Rhode Island College
Providence, RISkills
- Two years experience with EPIC EHR
- Strong written and verbal skills
- Project management
- Meeting preparation and coordination
- Microsoft TEAMS
- Troubleshooting and testing software solutions
- Experience in MEDITECH proprietary Billing/AR applications
- Implementation of digital patient experience
Timeline
Patient Financial Service Analyst
Lifespan
10.2021 - Current
Systems Analyst
CharterCARE Health Partners
05.2017 - 07.2020
Senior Applications Specialist
MEDITECH
08.2006 - 05.2017
Bachelor of Arts (B.A.) - Communications -
Rhode Island College
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