Mackenzie Collins
Marcy,NY
Summary
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Dunkin
Marcy, NY
10.2025 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on company procedures and service
- Developed scheduling strategies to align staffing with peak business hours.
- Enforced health and safety regulations to maintain compliance and quality standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Crew Member
Dunkin
Marcy, NY
07.2024 - 10.2025
- Delivered exceptional customer service by efficiently processing and fulfilling orders.
- Operated coffee machines and equipment, ensuring quality beverage preparation.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to streamline workflow during peak hours.
Education
High School Diploma -
Oneida High School
Oneida, NY06-2024
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Staff scheduling
- Operations management
- Passion for customer satisfaction
Timeline
Restaurant Manager
Dunkin
10.2025 - Current
Crew Member
Dunkin
07.2024 - 10.2025
High School Diploma -
Oneida High School