Mackenzie Connell
Naperville,US
Summary
Detail-oriented team player with progressive experience in patient care, customer support and administrative tasks. Proven ability to plan, resolve patient complaints, and update medical files with a deep knowledge of company expectations.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Endeavor Health
Skokie, IL
01.2024 - 08.2024
- Took an average of 60 calls daily across various medical group and hospital departments, ensuring adherence to correct workflows and protocols
- Using Epic Software, I gathered patient information to schedule appointments and procedures at NorthShore locations
- Registered patients and verified insurance eligibility
- Provided exceptional customer service by answering phone calls
Health Unit Coordinator
Franciscan Health Hammond
Hammond, IN
03.2020 - 12.2022
- Answered questions and directed calls to staff
- Efficiently managed patient medical records and other documentation ensuring accuracy and confidentiality
- Responded promptly to patient call lights and expedited appropriate follow-through
- Collaborated with staff, physicians, and community organizations to deliver high-quality patient care
- Communicated with patients ensuring that they understood their medical information and felt comfortable asking questions
- Assisted with patient admissions, transfers, and discharges ensuring a smooth and efficient process
Softlines Team Member
Target
11.2017 - 03.2020
- Engaged in friendly conversations with customers to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Used in-store system to locate inventory and place special orders for customers.
Hostess
Buffalo Wild Wings
Hammond, IN
06.2016 - 11.2017
- Greeted customers upon arrival and answered customer questions regarding hours, seating, and menu information
- Trained new hostesses on customer service and restaurant policies to maintain high standards of service
Education
BACHELOR OF PSYCHOLOGY -
SOUTHERN NEW HAMPSHIRE UNIVERISTY
08.2025
Skills
- Ability to plan
- Administrative tasks
- Answering phone calls
- Collaboration
- Confidentiality
- Medical terminology
- Medical software
- Patient care
- Scheduling
- Customer service
- Organizational skills
- Problem solving
- Time management
Accomplishments
- Honor Roll
- Dean's List
- President's List
- National Technical Honor Society
Timeline
Patient Access Representative
Endeavor Health
01.2024 - 08.2024
Health Unit Coordinator
Franciscan Health Hammond
03.2020 - 12.2022
Softlines Team Member
Target
11.2017 - 03.2020
Hostess
Buffalo Wild Wings
06.2016 - 11.2017
BACHELOR OF PSYCHOLOGY -
SOUTHERN NEW HAMPSHIRE UNIVERISTY