Summary
Overview
Work History
Education
Skills
Timeline
Rachel West

Rachel West

Naperville,United States

Summary

Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

18
18
years of professional experience

Work History

Patient Access Specialist

Advocate Good Samaritan Hospital
08.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and validated patient demographics and insurance information from over 40 patients per day.

Lead Health Unit Coordinator

Central DuPage Hospital
06.2022 - Current
  • Assisted with processing patient admissions, transfers and discharges.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided care for 30-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions

Doula

I Do Doula
01.2006 - Current
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Answered patient inquiries and provided information about healthcare services.
  • Took and recorded patients' vital signs, documenting them in medical charts.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Delivered over 100 newborns with qualified midwife

Patient Access Specialist

Central DuPage Hospital
06.2021 - 06.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and validated patient demographics and insurance information.

Certified Notary Signing Agent

WESHOM Notary
Naperville, IL
2022.01 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.

Education

Certificate - Phlebotomy

Chicago School of Phlebotomy, Naperville, IL
11.2021

Certificate - Certified Nursing Assistant

Elim Outreach Training Program, Homewood, IL
01.2006

Skills

  • MS Office
  • Staff Management
  • Insurance billing
  • EMR
  • Eligibility Determination
  • Medical terminology
  • Interpreting physician orders

Timeline

Patient Access Specialist - Advocate Good Samaritan Hospital
08.2023 - Current
Lead Health Unit Coordinator - Central DuPage Hospital
06.2022 - Current
Certified Notary Signing Agent - WESHOM Notary
2022.01 - Current
Patient Access Specialist - Central DuPage Hospital
06.2021 - 06.2022
Doula - I Do Doula
01.2006 - Current
Chicago School of Phlebotomy - Certificate, Phlebotomy
Elim Outreach Training Program - Certificate, Certified Nursing Assistant

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Rachel West