MacKenzie Coulter
Dallas,NC
Summary
Training & Development Supervisor with a focus on operational improvement, performance coaching, and team development. I am deeply committed to personal growth, both my own and others', and strive to build environments where individuals are challenged, supported, and developed into confident, accountable, and capable leaders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training & Development Supervisor
Chick-fil-A
Gastonia, USA
08.2023 - Current
- Directed onboarding and development of new hires, ensuring consistency across all operational positions
- Designed and implemented structured training systems, enhancing team performance and service accuracy
- Assessed training effectiveness through performance observation and feedback, refining processes to increase efficiency
- Partnered with leadership to align training initiatives with operational goals, supporting long-term team development
- Mentored and developed team members into leadership roles, reinforcing retention and accountability
- Led high-pressure shift operations, maintaining organization and performance during peak volume periods
Intern
Campaign for Stacie McGinn
Charlotte, USA
08.2025 - 01.2026
- Executed targeted social media strategies, increasing campaign visibility and voter engagement
- Coordinated fundraising events and community outreach initiatives to enhance community involvement
- Conducted demographic and voter research to guide strategic campaign decisions
Supervisor
Crumbl Cookies
Gastonia, USA
01.2021 - 08.2023
- Oversaw daily operations to enhance product quality and customer satisfaction
- Implemented workflow improvements that increased operational efficiency and reduced downtime
- Managed inventory systems to ensure consistent supply availability and organization
- Trained and developed new employees to uphold company standards and procedures
Education
Bachelor of Science - Political Science
University of North Carolina at Charlotte
Charlotte, NC05-2026
Skills
- Training Program Development
- Employee Development Strategies
- Learning Management Systems
- Data Analysis & Performance Evaluation
- Operational Process Improvement
- Team Leadership & Performance Coaching
Interests
- Guitar
- Music production
- Fitness
- Personal development
Training System Development & Team Leadership
- Built and refined structured training programs to improve consistency across shifts
- Led and coached a team of trainers (“Guardians”), increasing accountability and training effectiveness
- Established performance standards focused on accuracy, speed, and guest experience
- Identified gaps in performance and implemented targeted solutions
- Fostered a culture of ownership, encouraging initiative and team support
Certification
Servsafe Certified
Timeline
Intern
Campaign for Stacie McGinn
08.2025 - 01.2026
Training & Development Supervisor
Chick-fil-A
08.2023 - Current
Supervisor
Crumbl Cookies
01.2021 - 08.2023
Bachelor of Science - Political Science
University of North Carolina at Charlotte