Mackenzie Covert
Endicott
Summary
Methodical Senior Clerk with demonstrated success in working well with colleagues and building rapport with customers to maximize satisfaction. Highly effective at managing simultaneous tasks with minimal input. Adaptable and organized professional with excellent communication and relationship building abilities.
Overview
10
10
years of professional experience
Work History
Senior Clerk
Broome County Department Of Social Services
Binghamton
07.2023 - Current
- Processed client applications for assistance programs efficiently.
- Maintained accurate records in departmental databases.
- Assisted clients in understanding program requirements and benefits.
- Assisting clients with applications depending on the assistance needed.
- Provide resources in Broome County if social services aren’t able to help with all of clients needs.
- Keep appointment lists up to date, check in clients for said appointments and mark off they arrived.
- Processing client documents turned in to online database and forwarding them to right unit within agency.
Sales Associate
Bath and Body Works, Limited Brands
Vestal
10.2022 - 08.2023
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store visual displays to enhance customer experience and engagement.
- Operated point-of-sale system for efficient transaction processing and inventory management.
Team Leader
Panera Bread
Vestal
04.2016 - 08.2021
- Monitored food safety practices to comply with health regulations and company standards.
- Collaborated with management on implementing new menu items and promotions.
- Fostered a positive work environment through team-building activities and recognition efforts.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated staff schedules to meet peak service demands and maintain coverage.
- Trained new team members on customer service standards and operational procedures.
- Delegated daily tasks to team members to optimize group productivity.
Education
Johnson City High School
Johnson City, NYSkills
- Database management
- Client application processing
- Document sorting
- Appointment scheduling
- Work environment organization
- Welcoming customer service attitude
- Time management
References
References available upon request.
Timeline
Senior Clerk
Broome County Department Of Social Services
07.2023 - Current
Sales Associate
Bath and Body Works, Limited Brands
10.2022 - 08.2023
Team Leader
Panera Bread
04.2016 - 08.2021
Johnson City High School