MacKenzie Davis
Perth Amboy,NJ
Summary
Skilled in performance analysis and effective communication, driving customer satisfaction and loyalty through tailored experiences. Sales professional with focus on driving results and achieving sales targets. Background in managing sales teams and implementing effective sales strategies. Proficient in customer relationship management and team leadership.
Overview
6
6
years of professional experience
Work History
Sales Lead Manager
Express Fashion
09.2023 - Current
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Effectively presented information to customers and responded to questions.
- Established strong rapport with key clients, resulting in long-lasting partnerships and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Associate
Marshalls & HomeGoods
07.2019 - 08.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
Piscataway High School
Piscataway, NJBusiness Administration
Montclair State University
Little Falls, NJSkills
- Customer follow-up
- Verbal and written communication
- Performance analysis
- Sales team management
- Relationship building
- Product knowledge
- Sales strategy development
- Sales reporting
- Performance management
Timeline
Sales Lead Manager
Express Fashion
09.2023 - Current
Sales Associate
Marshalls & HomeGoods
07.2019 - 08.2023
Piscataway High School
Business Administration
Montclair State University