Mackenzie Donovan
High Quality blends
WILKESBARRE,PA
Summary
Dynamic, customer-focused professional with a proven track record in sales and insurance coverage support. Exceptional communication skills foster a deep understanding of customer needs, enabling the delivery of tailored solutions that enhance positive experiences. Highly organized and dependable, thriving in remote environments while demonstrating keen attention to detail and commitment to achieving goals. Strong background in building client relationships and consistently exceeding sales targets, adaptable to evolving market conditions through persuasive communication and strategic planning.
2
Languages
12
years of professional experience
Work History
Sales representative
7 Years 7 Months- Collaborated with customers to identify suitable products, enhancing customer satisfaction. Managed returns and exchanges, ensuring a seamless customer experience. Processed orders while handling any and all tasks. Worked efficiently but fast. Input necessary data into the system accurately. Made recurring system checks and updates.
- Cultivated relationships with clients to drive repeat business and enhance customer loyalty.
- Executed targeted sales strategies to increase product visibility and market penetration.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
Customer service
4 Years- Answered calls from home and entered data and updates in Medi-cal system, ensuring accurate records. Assisted customers with address and phone number updates, clarified insurance coverage, and helped locate primary care doctors. Assist with finding a primary care doctor. Maintained updated and accurate accounts to support customer needs and service efficiency. Keep a professional while friendly attitude.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Provided customer service on accounts and resolved problems.
Education
Certificate of Technical Studies - Marketing Management And Research
- Honor Roll
High School Diploma
Skills
Sales forecasting
CRM management
Order processing
Customer retention
Time management
Computer skills
Problem solving
Poised under pressure
Fast learning
Self-motivated and dependable
Professional communication skills
Independent time management
Effective communicator
WPM 40 +
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales representative
High Quality blends
01.2019 - Current
Customer service
Medi-cal insurance Response
01.2015 - 01.2019
Wyoming Valley Technical School
Certificate of Technical Studies from Marketing Management And Research
Coughlin High School
High School Diploma