Mackenzie Edge
Wilmington,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Summit Roofing
Wilmington, NC
02.2024 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
New Home Sales Associate
Keystone Custom Homes
Charlotte, NC
02.2023 - 11.2023
- Developed relationships with prospective buyers to assist them in selecting a floor plan that best suited their needs.
- Created and maintained customer files, including contracts, plans, and other documents for sales transactions.
- Conducted weekly follow-up calls with prospective buyers to ensure satisfaction during the building process.
- Maintained knowledge of local market conditions by attending real estate seminars and participating in professional organizations.
- Attended meetings with contractors to discuss progress on projects and resolve any issues that arose during construction.
- Consulted regularly with management team members to review strategies for increasing sales volume and improving customer service experiences.
Insurance Sales Agent
NC Farm Bureau Mutual Insurance
Charlotte, NC
09.2022 - 02.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Real Estate Agent
Capcenter
Charlotte, NC
02.2022 - 09.2022
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation and/or review of documents such as representation contracts, purchase agreements, and closing statements.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Coordinated appointments to show homes to prospective buyers.
- Created detailed property descriptions for use in marketing material.
- Managed real estate transactions from initiation to closing.
Real Estate Agent
Intracoastal Realty Corporation
Wilmington, NC
03.2019 - 02.2021
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation and/or review of documents such as representation contracts, purchase agreements, closing statements.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
Education
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington
Wilmington, NC12.2021
Skills
- Sales Closing
- Lead Generation
- Cross-Functional Collaboration
- Customer Service
- Appointment Coordination
- Customer Relationship Management
- Attention to Detail
- Microsoft Office
- Database Maintenance
- CRM Tracking
- Sales Analysis
- Market Research
- Data Interpretation
- Forecasting and Trend Analysis
- Financial Modeling
- CRM Systems (eg, Salesforce)
- Relationship Building
- Communication and Presentation
Certification
- North Carolina Real Estate Broker License
- North Carolina Insurance Agent License(s)
References
References available upon request.
Timeline
Office Manager
Summit Roofing
02.2024 - Current
New Home Sales Associate
Keystone Custom Homes
02.2023 - 11.2023
Insurance Sales Agent
NC Farm Bureau Mutual Insurance
09.2022 - 02.2023
Real Estate Agent
Capcenter
02.2022 - 09.2022
Real Estate Agent
Intracoastal Realty Corporation
03.2019 - 02.2021
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington
Similar Profiles
William BarryWilliam Barry
Project Manager at Summit RoofingProject Manager at Summit Roofing
Bryan RamirezBryan Ramirez
Roofing Foreman at Summit RoofingRoofing Foreman at Summit Roofing
MARISELA TINOCOMARISELA TINOCO
Secretary at Alpine Summit Roofing Co.Secretary at Alpine Summit Roofing Co.
Michael WashingtonMichael Washington
Prepress Technician at MacysPrepress Technician at Macys
Robert HufhamRobert Hufham
Transfer Coordinator at Longley Supply CompanyTransfer Coordinator at Longley Supply Company