Mackenzie Frost
Saint Augustine,FL
Summary
Motivated professional with a versatile background in the hospitality industry. Recognized for strong guest engagement and efficient order management, contributing to increased customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
Jacksonville, FL
07.2025 - 11.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with team members to ensure efficient food and beverage delivery during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Upsold menu items effectively, contributing to increased customer satisfaction and repeat business.
Bartender/Server/Manager
Culhanes
Jacksonville, FL
09.2024 - 04.2025
- Maintained cleanliness and organization of bar area to meet health and safety standards.
- Assisted customers by providing knowledgeable recommendations on drink selections.
- Handled cash transactions accurately, processing payments and managing tabs effectively.
- Monitored inventory levels and restocked supplies to ensure availability of popular items.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Manager
Mojo Kitchen
Jacksonville, FL
02.2018 - 07.2024
- Managed inventory levels, ordering supplies to minimize waste and maximize efficiency.
- Implemented staff scheduling to optimize coverage during peak service hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Arts - General Studies
University of North Florida
Jacksonville, FL07.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Food running
- Order accuracy
Timeline
Server
Buffalo Wild Wings
07.2025 - 11.2025
Bartender/Server/Manager
Culhanes
09.2024 - 04.2025
Bartender/Manager
Mojo Kitchen
02.2018 - 07.2024
Bachelor of Arts - General Studies
University of North Florida