Mackenzie Goldate
ESS
Linden
1
Language
6
years of professional experience
Dedicated professional with strong customer service and communication skills. Experienced in handling inquiries efficiently and maintaining student records. Committed to enhancing team dynamics and supporting organizational skills.
Work History
Secretary
4 Months- Acted as the first point of contact for students, parents, and faculty to foster positive relationships.
- Answered phone calls, emails and messages to ensure timely communication.
- Enhanced staff and student experience by delivering strong organizational support and clear communication.
- Prepared and distributed school announcements, reports and mail to keep community informed.
- Maintain and update student records.
- Track absences and manage enrollment of oncoming students.
Shift Supervisor
4 Years 5 Months- Supervised and coached baristas, delegating tasks to enhance service quality during peak hours.
- Delivered exceptional customer service by swiftly resolving issues and promoting a welcoming atmosphere.
- Trained new team members in product knowledge and beverage preparation, improving their ability to upsell effectively.
- Managed cash operations, including register balancing and inventory support.
- Ensured compliance with health, safety and company standards, contributing to a safe and efficient work environment.
Bakery Team Member
5 Months- Prepared and packaged bakery items, ensuring appealing presentation and freshness.
- Assisted customers with product selections, enhancing their shopping experience and processing sales efficiently.
- Monitored inventory and restocked shelves to maintain product availability.
Barista
4 Months- Crafted hot and cold beverages tailored to customer preferences.
- Delivered prompt, friendly service during peak hours, ensuring customer satisfaction.
- Processed cash and POS transactions with precision and efficiency.
Education
Associate of Arts - Film And Media
- 3.8 GPA
- High Honors
Skills
Records management
Report preparation
Enrollment processing
Customer service
Microsoft Office
POS Systems
Time Management
Organization
Leadership
Communication systems
Fluent in Spanish
Languages
Spanish
Timeline
Secretary
ESS
04.2026 - CurrentRead More
Shift Supervisor
Starbucks
09.2021 - 02.2026Read More
Bakery Team Member
Whole Foods Market Inc
03.2021 - 08.2021Read More
Barista
Acme Markets, Inc
10.2020 - 02.2021Read More
Union County College
Associate of Arts from Film And Media
Read More