Mackenzie Gorey
Frankford,DE
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ocean View Brewing Company & Thompson Island
Ocean View, DE
01.2024 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Ocean View Brewing Company
Ocean View, Delaware
01.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Customer Service Cashier
Tropical Treats
Bethany Beach
06.2016 - Current
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Server
The Heidaway
Bethany Beach
06.2020 - 08.2020
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
Server
Warrens Station Family Restaurant
Fenwick Island, Delaware
04.2019 - 08.2019
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Bussed tables as needed during peak hours.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Presented food and beverages to guests at tables.
Education
Business Administration, General Management -
Delaware State University
Dover, DE05.2022
High School Diploma -
Indian River Highschool
Dagsboro, DE05.2019
Skills
- Customer Service
- Attention to Detail
- Task Prioritization
- Organizational Skills
- Professional Appearance
- Strong Work Ethic
- Conflict Resolution
Zip
19945
State
DE
City
Frankford
Certification
- ABC Certified
References
References available upon request.
Timeline
Assistant Manager
Ocean View Brewing Company & Thompson Island
01.2024 - Current
Server
Ocean View Brewing Company
01.2022 - Current
Server
The Heidaway
06.2020 - 08.2020
Server
Warrens Station Family Restaurant
04.2019 - 08.2019
Customer Service Cashier
Tropical Treats
06.2016 - Current
Business Administration, General Management -
Delaware State University
High School Diploma -
Indian River Highschool
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