Mackenzie Graham
People Person
Los Angeles,CA
Summary
High energy, friendly service worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
10
10
years of professional experience
Work History
Barista
Stir Crazy Coffee Shop
Hollywood, CA
10.2014 - 03.2020
- This was my first job when I moved to LA and it became a second home. Beyond barista/cashier/occasional sandwich slinger, I was a real friend of the regulars' and my heart is broken that this place has not survived the pandemic.
Server
Faith And Flower
Los Angeles, CA
11.2016 - 12.2017
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Private Events
Gem&bolt Mezcal
Los Angeles, CA
01.2016 - 12.2017
- Set up/ break down of makeshift bar
- Bartend and barback
- Cocktail serve
Server
The Churchill
West Hollywood, CA
03.2015 - 01.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Skills
Coffee machinery
Timeline
Server
Faith And Flower
11.2016 - 12.2017
Private Events
Gem&bolt Mezcal
01.2016 - 12.2017
Server
The Churchill
03.2015 - 01.2017
Barista
Stir Crazy Coffee Shop
10.2014 - 03.2020