MacKenzie Green
Branson,MO
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Lead Store Associate
Chateau Marina
05.2022 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Lead receptionist with booking reservations.
Sales Floor Specialist
Lululemon Athletica
12.2022 - 05.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Engaged in friendly conversation with customer to better uncover individual needs.
Part-Time Key Holder
Aerie By American Eagle
07.2019 - 04.2022
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
Lead Cashier
Bath And Body Works, Limited Brands
08.2018 - 08.2019
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
Food Service Worker
Danna's Bbq & Burger Shop
08.2015 - 07.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Adjusted food preparation methods in accordance with customer requests.
Education
Bachelor of Science - Communication Sciences And Disorders
Missouri State University
Springfield, MO05.2023
Skills
- American Sign Language Proficient
- Corrective Actions
- Presenting Solutions
- Calm and Professional Under Pressure
Timeline
Sales Floor Specialist
Lululemon Athletica
12.2022 - 05.2023
Lead Store Associate
Chateau Marina
05.2022 - Current
Part-Time Key Holder
Aerie By American Eagle
07.2019 - 04.2022
Lead Cashier
Bath And Body Works, Limited Brands
08.2018 - 08.2019
Food Service Worker
Danna's Bbq & Burger Shop
08.2015 - 07.2018
Bachelor of Science - Communication Sciences And Disorders
Missouri State University