Mackenzie Griffin
Scottsdale,AZ
Summary
Driven, highly motivated worker who learns on quickly and efficiently. Always acts in a professional manner and is committed. Loves to provide proactive and high-quality service to customers. Impelled to continue to learn new skills and succeed with every opportunity. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beverage Cart Attendant
Talking Stick Golf Club
01.2017 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Contributed to positive guest experiences by quickly addressing concerns or complaints.
- Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
Server
Cameron Mitchell
09.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Phlebotomy Externship
VA Phoenix Hospital
07.2019 - 10.2019
- Developed comprehensive evaluation process for post-externship reflection, allowing students to assess their growth and identify areas for improvement.
- CPR/FIRST AID/AED
- Order of Draw
- Blood Cultures
- Venipunctures
- Butterfly Venipunctures
- Urinalysis
- Sterilization
- Test Tubes
- Additives
Education
Some College (No Degree) -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZPima Medical Institute - Phlebotomy
Pima Medical Institute
Phoenix01.2019
Arizona GED -
01.2018
Skills
- Reliability and punctuality
- Excellent customer service
- Beverage preparation
- Order accuracy
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Phlebotomist - [State] Department of Health Services.
Timeline
Server
Cameron Mitchell
09.2021 - 07.2023
Phlebotomy Externship
VA Phoenix Hospital
07.2019 - 10.2019
Beverage Cart Attendant
Talking Stick Golf Club
01.2017 - Current
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Phlebotomist - [State] Department of Health Services.
Some College (No Degree) -
Maricopa Community Colleges, Gateway Community College
Pima Medical Institute - Phlebotomy
Pima Medical Institute
Arizona GED -
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