Mackenzie Guy
Canton,GA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
Canton, GA
10.2025 - Current
- Supervised daily store operations and led team members to ensure efficient service and a positive customer experience
- Trained, coached, and mentored new employees on beverage preparation, customer service, and operational procedures.
- Assisted with opening and closing procedures, including securing the store, preparing reports, and completing operational checklists
- Conducted routine inventory counts and monitored product usage to support accurate inventory management
- Fostered a collaborative team environment by motivating employees and promoting effective communication
Barista
Starbucks Coffee Company
Argyle, TX
01.2025 - 10.2025
- Provided exceptional customer service by greeting customers, taking orders accurately, and resolving concerns professionally
- Trained and supported new team members on company procedures, beverage preparation, and customer service expectations.
- Prepared and served high-quality coffee, tea, and specialty beverages according to company standards and customer preferences.
- Worked collaboratively with team members in a fast-paced environment to meet customer demand and maintain service standards.
Hostess
The Cape Restaurant and Beach Bar
Alpharetta, GA
04.2023 - 08.2023
- Managed seating arrangements and maintained an organized waitlist during high-volume service periods.
- Greeted and welcomed guests in a friendly, professional manner to create a positive first impression
- Processed takeout orders and coordinated pickup logistics when required
- Helped coordinate large events and gatherings
Team Member
Kilwins
Alpharetta, GA
05.2022 - 04.2023
- Provided exceptional service by promptly addressing customer needs
- Guided customers in selecting ice cream, fudge, chocolate, and specialty candy options
- Followed food safety, sanitation, and company procedures to maintain quality standards
- Ensured cleanliness and organization of customer areas and food preparation stations
Education
Bachelor of Business Administration - Marketing
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
Milton High School
Milton, GA05-2023
Skills
- Shift leadership
- Team leadership
- Employee training
- Training and mentoring
- Conflict resolution techniques
- Inventory control
- Stock oversight
- Shift reporting
- Client relations
- Verbal and written communication
- Team building
Timeline
Shift Supervisor
Starbucks Coffee Company
10.2025 - Current
Barista
Starbucks Coffee Company
01.2025 - 10.2025
Hostess
The Cape Restaurant and Beach Bar
04.2023 - 08.2023
Team Member
Kilwins
05.2022 - 04.2023
Bachelor of Business Administration - Marketing
Kennesaw State University
High School Diploma -
Milton High School