Mackenzie Harrison
Scotland Neck,NC
Summary
Detail-oriented professional with experience in pharmacy operations and patient care. Known for exceptional problem-solving abilities and effective team collaboration, contributing to improved service delivery and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens Pharmacy
Rocky Mount, NC
01.2026 - Current
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and safety standards.
- Assisted pharmacists in patient consultations, enhancing customer service and medication understanding.
- Managed inventory levels, facilitating timely restocking of medications and supplies.
- Implemented process improvements for prescription filling, increasing accuracy and reducing wait times.
- Oversaw daily operations of pharmacy department during peak hours to maintain service excellence.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
PCA
AT Home Care
Rocky Mount, NC
02.2024 - Current
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with mobility and personal hygiene tasks, promoting independence and well-being.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed individualized care plans tailored to specific client needs and preferences.
Transportation Clerk
McLane Food Service
Rocky Mount, NC
08.2025 - 11.2025
- Processed incoming and outgoing shipments, ensuring timely and accurate documentation.
- Coordinated deliveries with transportation providers to optimize route efficiency.
- Maintained inventory records using warehouse management systems for accuracy.
- Collaborated with team members to improve logistical workflows and minimize delays.
- Conducted regular audits of shipping materials to ensure compliance with safety regulations.
- Resolved discrepancies in shipment manifests through thorough investigation and communication.
- Completed drivers pay roll
Customer Service Representative
NC Quick Pass
Rocky Mount, NC
12.2023 - 08.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Helped customers pay toll bills
- Submitted claims of false charges made it customers
Customer Service Representative
Bank of America
Remote
01.2020 - 05.2022
- Resolved customer inquiries regarding account issues and transactions efficiently.
- Provided support for online banking services, enhancing user experience and accessibility.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume calls while maintaining professionalism and empathy in interactions.
- Unlock bank cards for customers that was flagged
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma -
Fayetteville Technical Community College
Fayetteville, NC12.2027
High School Diploma -
Northern Nash High School
Rocky Mount, NC06.2018
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Prescription filling
- Patient confidentiality
- Processing payments
Timeline
Pharmacy Technician
Walgreens Pharmacy
01.2026 - Current
Transportation Clerk
McLane Food Service
08.2025 - 11.2025
PCA
AT Home Care
02.2024 - Current
Customer Service Representative
NC Quick Pass
12.2023 - 08.2025
Customer Service Representative
Bank of America
01.2020 - 05.2022
High School Diploma -
Fayetteville Technical Community College
High School Diploma -
Northern Nash High School