Mackenzie Hickey
Mckinney,Texas
Summary
Dependable hospitality professional with experience supporting fast-paced retail and beverage service environments. Strong skills in multitasking, organization, and problem-solving, with a focus on clean work areas and prompt guest support.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Barista/Multi-Store Lead
Black Rock Coffee Bar
McKinney, Texas
08.2023 - Current
- Provided prompt, professional customer service, effectively addressing guest inquiries to foster a welcoming environment.
- Processed cash register transactions and guest orders, ensuring accurate handling of payments to enhance customer experience.
- Maintained cleanliness of service areas, equipment, and workstations during busy shifts to support operational efficiency.
- Facilitated effective team communication during busy periods to ensure smooth operations. during rush periods and shift changes.
- Followed health, safety, and sanitation standards for beverage preparation and service.
- Managed daily shift rotations while applying knowledge of labor goals.
- Completed daily and weekly administrative tasks, including payroll support, order placement, approvals, schedule creation, and Slack updates.
- Created budgets and set goals to support budget targets.
Team Member
Pet Supplies Plus
Wylie, Texas
11.2020 - 11.2022
- Assisted pet parents with product selection and store guidance.
- Stocked pet food, treats, toys, and supplies across sales floor.
- Organized merchandise displays to support Pet Supplies Plus standards.
- Operated point-of-sale system for checkout and payment processing.
- Maintained a clean and organized work area throughout shift.
Education
High School Diploma -
Wylie East High School
Wylie, TX05-2022
Collin College
Wylie, TXSkills
- POS systems
- Cash handling
- Team leadership
- Team collaboration
- Attention to detail
- Problem-solving
- Exceptional customer service
- Multitasking and organization
Certification
- Manager Food Handlers- 360 training
Timeline
Barista/Multi-Store Lead
Black Rock Coffee Bar
08.2023 - Current
Team Member
Pet Supplies Plus
11.2020 - 11.2022
High School Diploma -
Wylie East High School
Collin College