MacKenzie Howa
Shelley,ID
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Lead
Sandcreek Dental
Idaho Falls, ID
01.2021 - Current
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental Receptionists and support staff of three.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled account payments and provided information regarding outstanding balances.
- Used internal software to process reservations, check-ins and check-outs
Wedding and Event Planner
Own Business
Shelley, ID
01.2020 - Current
- Established working relationships with clients by organizing various events.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
- Authorized financial transactions with vendors for event services.
- Launched social media campaign to promote event services.
Flight Attendant
SkyWest Airlines
Salt Lake City, UT
05.2019 - 12.2020
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensure safety and comfort of customers onboard aircraft.
Front Desk Receptionist
Westminster College, Salt Lake City, UT
Salt Lake City, UT
08.2018 - 05.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintain tour schedule for possible students and their corresponding counselors.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Education
High School Diploma -
Jordan High School
Sandy, UT05.2015
Skills
- Invoicing and Billing
- Decision Making
- Customer Service
- Payment Collection
- Front Office Management
- Verbal and Written Communication
- Time Management
- Task Prioritization
- Office Organization
Timeline
Front Desk Lead
Sandcreek Dental
01.2021 - Current
Wedding and Event Planner
Own Business
01.2020 - Current
Flight Attendant
SkyWest Airlines
05.2019 - 12.2020
Front Desk Receptionist
Westminster College, Salt Lake City, UT
08.2018 - 05.2019
High School Diploma -
Jordan High School